Kforce has a client that is seeking a Desktop Support Technician in Cleveland, OH. Summary: In this role, you will be responsible for installation, modification, and repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. Responsibilities: * Desktop Support Technician will provide surveillance, management, and event notification of the network infrastructure * Coordinate and/or escalate network issues to appropriate engineering team or carrier * Interface with end users to independently resolve problems concerning system functions * Troubleshoot and solve problems related to PC hardware and software * Update customers regularly on ongoing trouble tickets and provide full report of issues * As a Desktop Support Technician, you will administer Active Directory, Backup/Recovery Services, Anti-Virus environment, WSUS * Interface with Server and Network engineering teams to troubleshoot and solve issues as well as implement IT projects * Participate with project teams to implement or troubleshoot defined technical activities