Description: We are seeking a skilled Desktop Support Technician with a strong background in Windows-based systems and a passion for providing exceptional customer service. The ideal candidate will possess advanced technical skills, effective communication abilities, and a proactive approach to problem-solving. Key Responsibilities: + Provide technical support for Windows systems, including Active Directory, Microsoft Office 365, MS Teams, OneDrive, and security concepts. + Utilize Bomgar/RDP for remote desktop support. + Leverage advanced technical skills to support functional areas and related systems. + Manage and resolve tickets using the ServiceNow ticketing system. + Ensure completion of all assigned tasks, maintaining clear communication with clients to meet service level agreements and customer satisfaction goals. + Monitor individual work queues to address routine and non-routine VDI issues and requests. + Identify and recommend improvements for technical and process issues. + Adhere to Corporate and Divisional Policies and procedures. + Complete tasks as assigned by dispatchers and management. + Update service tickets promptly and accurately. + Act as a technical contact for escalated issues. + Maintain a high level of customer satisfaction. Required Skills: + Proficiency in desktop support, Windows 10, and VMware. + Strong customer service orientation. + Adaptive, flexible, and excellent problem-solving skills. + Effective verbal and written communication skills. Additional Qualifications: + Experience with the ServiceNow ticketing system. + Ability to work independently and as part of a team. + Strong organizational skills and attention to detail. Pay and Benefits The pay range for this position is $23.00 - $25.00 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position will be accepting applications until Jan 24, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.