Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

We (the Cloudera Corporate IT department) are looking for a Desktop Support Technician to join our corporate IT support team.

A Day in the Life:

You must be able to thrive in a dynamic environment and remain flexible as the needs of the business change. Our department places a high value on customer satisfaction so you must be willing to go the extra mile to delight our fellow co-workers so they can function at their highest level. As Cloudera adopts new technology, you will be called upon to provide training so you must be comfortable standing up in front of a group of coworkers and explain technology in a clear and simple manner. You must also be able to work independently with minimal follow-up, be accountable and take pride in your work. This position reports to the IT Manager in Budapest, Hungary.

As a Desktop Support Technician You will…

Provide IT Support in a mixed Mac OS X, Microsoft Windows 10 and Linux environment

Manage the new hire onboarding process: set-up accounts and equipment for new employees and provide user training

Manage the IT Helpdesk ticket queue using ServiceNow

Administer G-Suite, Okta, Microsoft Active Directory, and other corporate platforms

Provide meeting, A/V and VoIP support

Document and update IT processes, while trying to find holes in them

Have familiarity with using a ticketing system to manage and solve IT issues (JIRA preferred)

Manage our local and remote printers

Support iOS and Android devices

We are excited if you You have…

2-4 years of Desktop Support in a Mac/Windows environment (we are 75% Mac)

Experience using an MDM solution - preferably Kandji and/or Workspace One

Knowledge in anti-virus/malware solutions

Familiarity with video conferencing tools (Zoom & Hangouts Meet Preferred)

Strong customer service skills and great attention to detail

Ability to excel in a high growth, team focused company with minimal day to day supervision 

You may also have…

BS in a technical major preferred

What you can expect from us:

Generous PTO Policy 

Support work life balance with Unplugged Days

Flexible WFH Policy 

Mental & Physical Wellness programs 

Phone and Internet Reimbursement program 

Access to Continued Career Development 

Comprehensive Benefits and Competitive Packages 

Paid Volunteer Time

Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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