Description Under the supervision of the Director of IT Infrastructure, this position is responsible for maintaining a stable operating environment and ready access to all workstations and network resources in a MS Windows Active Directory environment. This position shall provide first response support to analyze and resolve technical end user issues in a timely and successful manner. • Support the day-to-day administration of all user computing through Helpdesk tickets, phone calls and walkups. • Provide front-line technical support to end-users. • Perform installation and routine maintenance of desktops, laptops, and servers. • Administer user network accounts, groups, and objects via Active Directory and Exchange • Maintain availability of all critical communication solutions including systems, phones, email, and wireless. • Provide training to end user community, and document policies, instructions, and publish user information. • Create process and procedural documentation. Updated documentation as required with process improvements. • Assist in periodic, off-hours support, and upgrades. • JIRA Ticketing System • Printer management KSA's : Knowledge, Skills and Abilities • Strong customer service skills with friendly personal demeanor. • Excellent interpersonal skills, communications and overall dependability. • Experience with administering MDM solutions. • Knowledge and ability to troubleshoot network services and protocols (TCP/IP, DNS, DHCP, etc). • Experience with Windows Server 2008 R2, 2012 R2. • Experience Active Directory, Group Policies. • Experience in supporting VPN, Remote Access, Terminal Services, and Remote Desktop. • Experience with Lenovo, Dell & HP hardware and diagnostics • Experience with Anti-virus, Anti-spyware, and Anti-spam applications. • Some experience with Cisco switches, routers, firewalls, wireless. Skills Active directory, Customer service, Troubleshooting, Windows, jira, jamf Top Skills Details Active directory,Customer service,Troubleshooting,Windows,jira,jamf Additional Skills & Qualifications Pay and Benefits The pay range for this position is $28.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Francisco,CA. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.