Desktop Support Technician II
Kforce
Kforce has a client that is seeking a Desktop Support Technician II in Mountain View, CA. Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers.
Responsibilities:
* Desktop Support Technician will serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure
* Deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised
* May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards
* Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users
* Coordinate with vendors to resolve problems
* Add or replace memory, new keyboards, motherboards, and other components
* Set up and troubleshoot domains, user accounts and software accounts
* Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices
* Assist customers in gaining access to various systems and servers
* Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
* Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies
* Communicate call trends and challenges in daily team meetings
* Keep Knowledge Base and process documentation up to date
* Work closely with the team to resolve or properly close aging tickets
* Manage the individual and ticket queue for the team
* Ensure the highest level of customer satisfaction
* Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert Qualifications
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