Kforce has a client that is seeking a Desktop Support Technician II in Mountain View, CA. Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Responsibilities: * Desktop Support Technician will serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure * Deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised * May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards * Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users * Coordinate with vendors to resolve problems * Add or replace memory, new keyboards, motherboards, and other components * Set up and troubleshoot domains, user accounts and software accounts * Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices * Assist customers in gaining access to various systems and servers * Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony * Setup and maintain shared mailboxes/distribution lists in Exchange Distribute and patch software using UEM and HUB technologies * Communicate call trends and challenges in daily team meetings * Keep Knowledge Base and process documentation up to date * Work closely with the team to resolve or properly close aging tickets * Manage the individual and ticket queue for the team * Ensure the highest level of customer satisfaction * Maintain process ownership and expertise for a specific area as a Knowledge Domain Expert Qualifications