Department:

Enterprise Information Technology

Start Here. Grow Here. Stay Here.

Are you an experienced Tech Support agent, proficient with Office 365 applications, admin support, and are more than comfortable in a Windows domain environment? As a Desktop Support Technician, you will be responsible for providing second-level and onsite technical support to Sarasota County employees including traveling to different County facilities. Job responsibilities can include troubleshooting computer hardware and software, network, and infrastructure issues while also providing computer refresh, maintenance, and software installations.

The pay starts between $26.99 - 34.50, based on experience, benefits begin within 60 days of hire, and there are numerous opportunities for advancement. Apply today and take the first step toward a stable and lasting career!

About the Position

In this role, you will be responsible for...

Documenting, prepping, and deploying replacement computers and peripherals for annual PC refresh.

Troubleshooting and resolving Tier 2 computer hardware and software, network and infrastructure issues, and service requests. This may include using a county vehicle to travel between County locations and staff.

Assisting in research, documentation, and updating the current Sarasota County technical knowledge base, and related support procedures.

Coordinating and/or participating in EIT projects to implement support services to our division and providing initial training to other Desktop Support personnel.

Collaborating with other IT personnel on tasks outside their scope of knowledge or expertise.

Escalating high-priority issues to subject matter experts and leadership teams.

Increasing job knowledge through training opportunities and self-study.

Performing other duties as assigned by EIT Management. 

About the Schedule

Work Hours:

Full-Time, 40 hours per week.

Monday - Friday, 8:00 a.m. to 5:00 p.m.

This position is involved in on-call 24/7/365 technical support.

Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.

This position is also involved in the onsite support of the Emergency Operations Center during County-wide emergency activations.

About You

Minimum Qualifications:

Minimum of a two (2) year degree -AND- two (2) years experience working as a desktop support technician or related role.

-OR- Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management, or other relevant field with some related experience.

-OR- Experience may substitute for formal education at the discretion of management.

Valid Florida driver's license by date of hire.

Preferred Qualifications:

Microsoft 365 Certified - Modern Desktop Administrator Associate or equivalent CompTIA A+ Certified.

Proficient in Windows operating systems and Office 365 applications and admin support.

Windows Domain environment, Active Directory, and networking experience are a plus.

Experience with Dell computers, monitors, and peripherals (hardware & software).

Subject to Passing Substance Screening:  This position is subject to passing a pre-employment substance screening.  An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process. 

Physical Demands: Employees in this role must frequently lift and/or move up to 50 lbs with a handling device (dolly, cart, etc.) or work with another team member to lift and/or move excessive poundage of 50 plus pounds.

About Everything Else

Starting Pay Range: $26.99 - 34.50, based on experience.

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)  

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)  

Benefits:

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!For more information about employee benefits, please click this link or visit SCGov.net for additional information.Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations. Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)​​

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally. 

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.