Description We are looking for a Desktop Support Tier II professional with hands-on experience in Azure to join our IT support team. In this role, you will be responsible for troubleshooting, resolving, and providing technical support to end-users for desktop and application-related issues, while leveraging Azure-based solutions for user management and system administration. + Provide advanced technical support for desktop, laptop, and application-related issues, including troubleshooting hardware, software, and networking problems. + Utilize Azure Active Directory (AAD) for user management, authentication, and group policy management. + Support the deployment and configuration of desktop devices, ensuring seamless integration with Azure-based systems. + Resolve complex issues escalated from Tier I support, maintaining a high level of customer satisfaction. + Perform system updates, patches, and configurations for Windows and other operating systems within an Azure environment. + Collaborate with IT teams to monitor, maintain, and enhance endpoint security. + Document and track issues and resolutions within the ticketing system, ensuring accurate and timely updates. + Assist in the setup and deployment of new systems and applications for end users. Requirements + 3+ years of experience in desktop support or IT support roles, with a strong focus on Tier II troubleshooting. + Hands-on experience with Azure Active Directory (AAD), including user and group management, authentication, and security settings. + Proficiency in supporting Windows operating systems (Windows 10/11) and related desktop applications. + Knowledge of remote desktop solutions and cloud-based technologies, particularly within the Azure ecosystem. + Strong understanding of networking concepts, VPNs, and network troubleshooting. + Experience with Microsoft 365 applications, including Exchange Online, Teams, and SharePoint. + Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. + Ability to work independently, manage multiple priorities, and resolve issues in a timely manner. + Relevant certifications such as Microsoft Certified: Azure Fundamentals or Microsoft Certified: Windows Server are a plus. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .