Overview: Responsibilities: Job Description Summary: Job Description: Primary Responsibility: Diagnoses mechanical, hardware, software and systems failures, using established procedures. Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking. Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues. Communicates with customers at all levels of technical and non-technical skill sets. Follow-up with end users to provide status updates as per service level guidelines (SLA's). Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.). Follow all standard operating procedures (SOP) through the effective use of knowledge management. Works collaboratively with people across the organization. Qualifications: Standing Alone CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.