Job Description: As DealerOn's Desktop Technician you will be part of an IT team that provides internal end-user support and account administration. The successful Desktop Technician will be creative and a strong problem-solver, joining a team of capable IT Desktop Engineers dedicated to supporting the company’s computing resources and infrastructure. This position is located onsite, at the DealerOn Headquarters office in Rockville, MD. Essential Functions: + Provide support and troubleshooting services to a fleet of laptops, mobile devices, printers, and other related peripherals both on premises and remotely + Answer and resolve support cases in a timely manner with emphasis on strong customer service + Install and configure software and applications for workstation distribution + Assist in the provisioning and maintenance of user accounts, email, group membership, drive mappings and peripherals + Assist subject matter experts with software upgrades, networking and security team activities and management to identify issues, research solutions, and escalate issues to the appropriate resources within the team + Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures + Perform imaging, repairs, and maintenance of desktops and mobile workstations + Asset management and distribution, including packaging, moving, shipping, and reception of computers, servers, and any other IT hardware + Schedule and monitor warranty repair through equipment vendors and shipping companies + Maintain and monitor equipment stock and inventory. + Perform other duties as assigned Required Skills/Experience: + High school or equivalent + 2 years’ experience in field or career + Experience supporting Windows Desktop Operating Systems (Windows 10/11) + Proficient in supporting desktop, laptop, and mobile hardware IT support + Basic networking knowledge, including DNS and DHCP + Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines + Proficient with Office software suite + Experience in a fast-paced environment + Ability to prioritize tasks that change frequently and manage unexpected demands + Dependable, follows instructions and takes initiative to solve problems Preferred Skills/Experience: + CompTIA A+ Certification (Or other certifications in this field) + 1 year in customer service The salary range for this position is $37,500 - $66,300. The maximum range shown represents your earning potential with DealerOn for the life time of the role. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions. This position is available in various US locations; however, it is not open to residents of… Alabama (AL), Alaska (AK), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Hawaii (HI), Idaho (ID), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Massachusetts (MA), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Dakota (ND), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), Wisconsin (WI), and Wyoming (WY). About Us: We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble. Perks and Benefits: Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including: + Medical, dental and vision insurance + Company matched 401K plan + Flexible PTO + Sick Leave + 6 weeks paid Parental Leave + 8 Paid National Holidays + Company-paid basic Life Insurance + Voluntary supplemental Life Insurance + Voluntary long-term/short-term disability insurance + Voluntary Pet Insurance + Optional Healthcare/Dependent Care FSA Account DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work). Powered by JazzHR