**Desktop Technician III** Location **Albuquerque, NM** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated **Desktop Technician III** for a Full-Time position. **Job Summary:** The Desktop Technician III will provide Tier II desktop support for the customers’ IT systems. This role involves troubleshooting hardware and software issues, assisting with system setups, and ensuring end-users receive timely technical support across multiple customer’s sites. **Responsibilities:** + Provide Tier II desktop support, including troubleshooting hardware, software, and network issues. + Install and configure approved software, hardware, and peripheral devices. + Support Microsoft operating systems and Office applications. + Assist with imaging and deploying new computers for onboarding employees. + Provide basic training on email systems, collaboration tools, and general software use. + Assist in setting up office presentation equipment (e.g., LCD projectors). + Support network printers, scanners, and user account management. + Maintain a secure and organized server room and cable infrastructure. + Participate in OIMT User Support conference calls and ongoing training. **Required Qualifications:** + Associate degree or equivalent combination of education and experience. + Minimum 3 years of experience supporting desktop computers, laptops, mobile devices, printers, and network equipment. + Proficient in Microsoft Windows OS and Office Suite. + Familiarity with specialized software such as GIS, AutoCAD, or equivalent business applications. + Ability to work with minimal supervision. + Ability to lift and install equipment weighing up to 75 lbs. **Preferred Skills:** + Experience with remote support tools (e.g., Dame Ware, MS Remote Assist). + Basic networking knowledge. + Familiarity with ITIL v3 best practices. **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.** NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/careers/) about our Benefits and Culture! \#NAI #DICE