Overview This is a remote role that may be hired in several markets across the United States. The Desktop Virtualization Engineer role is an individual contributor within the Device Engineering team, part of the Digital Workplace Technology organization. This engineer will be responsible for designing and delivering Virtual Desktop solutions for the bank’s 20,000+ technology end users. The ideal candidate is a self-starter with excellent communication and collaboration skills and is well versed in all phases of desktop and endpoint management. Strong working knowledge of VDI infrastructure, persistent and non-persistent desktop architecture, and experience with both on premise and cloud based VDI is preferred. The position is remote, however occasional travel to FCB Hub Locations will be required. Staffing Need: Design and Implementation: Develop and Design Desktop Virtualization Solutions using industry-standard products such as Citrix Virtual Apps and Desktops, VMware Horizon, ESXi, and Microsoft Azure Virtual Desktop. Create and maintain system documentation and operational runbooks. Working knowledge of Windows 10/11 Operating Systems, MECM/SCCM preferred. System Maintenance: Monitor, maintain, and optimize VDI environments and solutions to ensure high availability, performance, security, and compliance. Collaborate with internal and external partners, transition support and maintenance to operational teams. Troubleshooting and Support: Handle escalations, diagnose and resolve system and desktop issues, provide technical support and training to IT Operations and Support personnel. Our Technology Stack: Windows 10, Windows 11, MacOS Sonoma iOS and Android OS’s (modern and LTSC versions) Microsoft Endpoint Manager Configuration Manager (MECM) with MDT-based Operating System Deployment (OSD), WSUS, IBCM, CMG Microsoft Intune MDM & MAM JAMF cloud vSphere and Horizon Citrix running on ESX, Nutanix and Azure Virtual Desktop (future) Bitlocker/MBAM, Enterprise Vault Zoom desktop conferencing, conference room scheduling and digital signage running on Poly xStudio, Neat Pad, DTEN and Azulle solutions Microsoft Teams Rooms running on Cisco Room Kit and Board Pro solutions Lenovo and Dell desktops, laptops, 2-in-1’s, 2-in-1 detachables CyberArk EPM Absolute Control PowerShell /Bourne shell scripting Responsibilities DESKTOP COMPUTER OPERATING SYSTEMS – Contributes to the design, build, test and deployment of desktop operating system standards utilizing desktop management tools, scripting tools and centralized directory policies to expand, reduce and control access. Maintains knowledge on new releases and continuously builds for onboarding them in the enterprise. MULTI-TIER AND CLOUD INFRASTRUCTURE – Contributes to the design, build, test and deployment multi-tier on-premise and cloud-based solutions that deliver end user services. Configure and optimize server operating systems and databases for maximum availability and resiliency. Build dependable disaster recovery strategies pairing high availability technology with business continuity processes. CONFIGURATION MANAGEMENT – Contributes to the design, build, test and deployment of configurations as part of a configuration management system to efficiently distribute operating system upgrades, patches, drivers and software in a global network. TEAM PLAYER – Acts as a team player supporting peers, department management and business unit leadership to fulfill operational service levels, department initiatives and project deliverables. Believe in and adopt a “70% agreement, 100% commitment” attitude. DOCUMENTATION – Contributes to high quality roadmaps, strategies, architectural designs and project plans to publicize the work of the department and develop the knowledge of others. Can build and document procedures to sustain a large financial organization. AGILE WORK METHODS – Organizes work and continuous improvement ideas through effective Agile iterative work planning and execution. Able to adjust to changing priorities on the fly. Maintains a keen eye on opportunities to improve user experience, efficiency, regulatory compliance, or cost savings. CHANGE MANAGEMENT – Learns and follows the banks change and release management processes. RISK MANAGEMENT – Understands and applies a risk-based approach to work prioritization and delivery. Can assess technology solutions for risk through multiple lenses and articulate effectively with risk partners and leadership. SUBJECT MATTER EXPERT – Act as an expert resource for multiple DWT technology stack components. Stays abreast of industry trends and technology advancements and assesses their value to the bank. TECHNOLOGY SUPPORT – Act as a tier 3 support resource and assist lower-level support groups with resolving complex desktop issues. Engage and involve solution providers’ advance support as needed. Qualifications Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Education: Bachelor's Degree Preferred Area of Experience: Windows Server, Red Hat Linux, AIX, Mainframe Skills/Experience: 5+ years working with desktop operating systems management and infrastructure 3+ performing desktop engineering in the financial industry 1-3 years in an Agile delivery environment 1-3 years using Jira, Confluence or Azure DevOps Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations This job posting is expected to remain active for 15 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $100,023 and 130,000. If hired in Arizona, the base pay for this position is generally between $110,045 and 145,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits