Job summary: Title: Desktop/Windows Administrator- Onsite Location: Raleigh, NC, United States Length and terms: Long term - W2 or C2C Position created on 02/07/2025 10:55 pm Job description: Interview Type: Webcam Interview *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Onsite *** Short Description: NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off boardings. Job Description: System Admin Mid Level Contractor Job Description – EEM Support + Support customers using good customer service skills including the ability to communicate to both technical and non technical customers + Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams + Image or provision new equipment hardware & provide to customer + Use strong organizational skills to track onboarding & shipping activities based on customer requests. + Follow asset management processes to ensure proper customer billing + Document work activities in ServiceNow + Testing Intune processes for Tier 3 team & providing feedback + Test upgrades and software changes + Install software following security & internal processes + Troubleshoot customer issues + Provide instruction while troubleshooting for remote customers + Assist with developing team processes & a knowledge base + Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust + Basic knowledge of Macintosh Apple devices with a willingness to learn + Work with vendors on warranty cases + Collaborate with internal teams on technical issues + Work on special projects as needed Required Skills: + Support customers using good customer service skills including the ability to communicate to both technical and non technical customers 5 Years + Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 5 Years + Image or provision new equipment hardware & provide to customer 5 Years + Use strong organizational skills to track onboarding & shipping activities based on customer requests. 5 Years + Follow asset management processes to ensure proper customer billing 5 Years + Testing Intune processes for Tier 3 team & providing feedback 5 Years + Test upgrades and software changes 5 Years + Install software following security & internal processes 5 Years + Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond 3 Years + Basic knowledge of Macintosh Apple devices with a willingness to learn 3 Years Contact the recruiter working on this position: The recruiter working on this position is Raghu His/her contact number is +(1) () His/her contact email is raghu@msysinc.com Our recruiters will be more than happy to help you to get this contract.