SUMMARY

ASM GLOBAL, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Destination Services Assistant. This position will assist with general administrative functions and offers support to the Visit El Paso division with day-to-day operations of the department. Extensive software skills are required, as well as research abilities and strong communications skills. 

ESSENTIAL DUTIES AND RESPONSIBILITIES   Provides general administrative assistance and support to the Visit El Paso division to include tourism, sales, servicing, visitor services and film & creative industriesDemonstrates considerable knowledge of office practices and procedures and excellent knowledge of office computer softwareAble to follow oral and written instructions and communicate effectively with others in both oral and written formGood organizational skills, the ability to multi-task and prioritize work and competing deadlinesAssists with processing of invoices, check requests, expense reportsAssists with all travel reservations for Destination El PasoAssists in compiling data for monthly, quarterly, and yearly reports through IDSS or other internal reporting platformsMaintain database of hotel partners, attractions, entertainment, annual events, camp groups to include RV parksMaintain organized file system for department, including accounting records, requests for quotes, distribution lists and database of local, regional, state and national mediaAssists in requesting quotes/making purchases of promotional items, corporate items and uniforms requiring brandingMaintains all inventory is CRM systemMaintains all digital welcome signage requests for convention, sports and local eventsMain point of contact for downtown restaurants for vendors with consistent communication about conventions, sporting events and tourism related eventsAssists managers with preparations to travel to tradeshows/conferences including shipping of tradeshow displays and promotional items, printed collateral, advances, reservationsProvides assistance and support with special events hosted by Visit El Paso including luncheons, familiarization tours and site visitsAssists the visitor information centers with phone and in-person support either at centers or mobile information sites as needs ariseProvides back up support when team members are out-of-office for travel or off-site eventsRequires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours as requiredPerforms related duties as required or assigned

QUALIFICATIONSExcellent knowledge of computer software packages necessary to complete assignments to include Microsoft Office (Word, Excel, PowerPoint, Teams)Administrative experience 1-3 years preferredStrong customer service and business etiquette skillsExcellent organizational, planning, communication, and inter-personal skillsMaintain an effective working relationship with clients, partners, employees, and others encountered in the course of employmentOrganize and prioritize under pressure and/or stringent schedule and produce accurate resultsRemain flexible and adjust to situations as they occurAbility to communicate effectively orally and in writing, to be tactful, courteous, and professionalMust have a valid Driver’s License.

EDUCATION AND WORK EXPERIENCE

High school diploma or GEDOne-year experience in administrative work, customer service or travel/hospitality industryExcellent multi-task and organization skillsBilingual (English-Spanish) preferred

PHYSICAL DEMANDS Examples:

Daily sitting, focusing on and operating a computer for over 60 minutes at a time.Ability to read printed words and numbers in printed form and on computer monitor.Communicate by telephone for up to 30 minutes at a time on a daily basis.Stand several times a day for up to five minutes to operate photocopier, FAX machine.Daily lifting up to 25 lbs. Up to five minutes at a time.  Daily carrying up to 25 lbs. up to five minutes at a time.Daily standing for up to 15 minutes at a time operating office equipment such as fax, printer or photocopier.See and distinguish objects or symbols as 20 feet or more and 20 inches or less.  Depth perception, peripheral vision and bringing objects into focus.Write using pen/pencil or computer keyboard for up to 30 minutes at a time on a daily basis.Climbing ladders and staircases multiple times per day as needed.Ability to travel by automobile and/or air.

NOTE: This description portrays in general terms the type and levels of work performed and are not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

This description portrays in general terms the type of levels of work performed and it did not intend to be all-inclusive or to represent specific duties of any incumbent.  The knowledge of skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job-training.

For special accommodations please call 915-534-0628.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA, Federal Contractor