Project Summary
Monitor Cloud services
Assignment Location (City and State is mandatory)
Raleigh, North Carolina
Experience Level
8-10 years
Responsibility
•Monitor multiple cloud services
• Monitor any issue related to Infrastructure nd resolve at the earliest
• Incident Management
• Involve required teams in PTB/TB/SWAT, direct activities and provide next steps towards resolution whenever needed.
• Regularly provide status to stakeholders on chat as well as conference bridges.
• Document the PTB/TB/SWAT Details in Incident Reports Database.
• Create/Review/Modify the Runbooks/Situation documents, which includes the technical solutions as well as operational processes.
Job Description
• The person work within 24x7 Global Operations Control Center. Typical services include, BSS, IBM Verse, Box Relay, Watson Workspace, WISPR, DAC.
• Analytical, consulting and communication skills.
•Llinux, Cloud and DevOps
• Linux & Shell Scripting
• Self motivated individual who can work independently to identify different alerts required for effective monitoring and developing them
• These resources will monitor services and alerts and resolve any issues that arise.
• If the OCC is unable to resolve, they would engage relevant teams to address issues.
• Update all the stakeholders regularly
Key Technical Skill
Llinux, Cloud and DevOps, Linux & Shell Scripting
Desired Skills
Candidate should know at least 4-5 among the following :
• AWS / Softlayer
• Cassandra
• DB2
• MongoDB
• Elastic Search
• Pager Duty
• New Relic
• Redis
• Kafka
• Messaging
• SMTP
• Micro Services
• Docker
• Kubernetes
• GitHub
• Python
• Node.js
• Angular.js
• Networking
• F5
• Akamai
• TCP/IP
• LDAP
• Jira
• Grafana
• Jenkins
• Chef
• Ability to run conference calls and manage a service event
• Ability to troubleshoot
• Ability to track and monitor Alerts
• Artistic skills in html / js / css.