Role Proficiency:

Develop applications in assigned area of responsibility on ERP/CRM systems under regular supervision of a senior developer

Outcomes:

     Work with project team to develop unit test and document small and medium complex level programs as needed for the projects      Develop unit test use cases required by the project      Understand the application/feature/component design and develop the same in accordance with user stories/requirements.      Code debug test and document; communicate product/component/feature development stages.      Effectively interact with customers and articulate their inputs      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Follows the best practises set by the project requirements.      Learn technology business domain system domain individually and as recommended by the project/account Perform other duties as assigned or requested 

Measures of Outcomes:

     Completion of applicable technical/domain certifications      Adherence to coding standards set by ERP/CRM Practice.      Set goals in NorthStar and timely measure the progress and update accordingly.      Follow up with reporting manager to complete feedback check-in process before due date.      Completion of all mandatory training requirements t/technology/industry specific trainings UST mandatory trainings)      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Number of post delivery defects      Adherence to schedule and timelines Adhere to SLAs where applicable (if supporting)

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Estimate time
effort
and resource dependence for one's own work Follow scrum ceremonies.

Design:

Understand the design/LLD and link it to requirements/user stories

Configuration and Coding:

Learn coding standards and practices them in development. Develop code with guidance for the above

Test:

Create and conduct unit testing. Test class coverage above 90%.

Code Review :

Participate in code reviews with Tech Lead

Manage Defects:

Fix defects and document root cause analysis.

Document:

Create documentation for one's own work

Status Reporting:

Report status of tasks assigned Comply to project related reporting standards and process

Manage knowledge:

Consume and contribute project related documents
share point
libraries
client universities

Release:

Adhere to release management process

Domain relevance:

Develop feature / component with good understanding of the business problem being addressed for the client

Skill Examples:

     Ability to debug and do RCA for any defects reported by testing team.      Explain and communicate the design / development to the customer      Perform and evaluate test results against product specifications      Develop user interfaces business software components and embedded software components      Manage and guarantee high levels of cohesion and quality      Estimate effort time required for own work      Perform and evaluate test in the customer or target environment      Work in a team environment      Good written and verbal communication abilities   Proactively ask for and offer help   A quick learner who can adapt to learning new technologies relevant to ERP/CRM.   Experience in researching production system issues     Ability to work closely with client to convert production issues to solutions and suggest options     Ability to advise on best practices and approaches to the team and the client     Experience in creating and maintaining configuration steps like sandbox refresh activities.   Ability to prepare test data and steps for unit integration and production testing as per project needs.   Strong and effective written and verbal communication skills  

Knowledge Examples:

     Knowledge of various ERP/CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of coding.      Experience using data loading tools.      Understanding of production deployment and solving deployment errors. Knowledge of Agile Methods - Scrum and Kanban

Additional Comments:

• Band - A2; 1 Software Engineer 1 Service Cloud - Exp 2 years of experience in Salesforce administration, with a focus on Service Cloud As part of the Salesforce team and as a Salesforce Administrator, you will have the opportunity to manage system configurations and support smooth Salesforce operations. In addition, you would: • Perform daily administrative tasks such as managing users, roles, profiles, and permissions. • Configure Salesforce features, including flows, validation rules, page layouts, and record types. • Manage Service Cloud configurations like case management, queues, and support processes. • Provide ongoing support to users, addressing issues and queries related to Salesforce functionality. • Monitor data quality and perform routine maintenance tasks, including data imports/exports and deduplication. • Assist in testing and troubleshooting system enhancements and bug fixes. • Assist in creating training materials and delivering user training sessions to enhance adoption. • Maintain and update documentation for system configurations and processes. • Work closely with developers and senior administrators to implement business requirements. • Support senior team members in gathering requirements and preparing reports and dashboards. Who are we looking for? • 2 years of experience in Salesforce administration, with a focus on Service Cloud. • Proficiency in Salesforce configuration: Objects/Fields/Record Type creations, Page Layouts, Lightning Pages creation and assignment, flows, email integrations, roles, sharing rules, and user management. • Hands-on experience with Service Cloud features such as case management, queues, and knowledge base. • Familiarity with data management tools like Data Loader. • Proven experience working with Service Cloud. • Strong analytical and problem-solving skills. • Effective communication and interpersonal skills. • Ability to work independently and as part of a team. • Salesforce Administrator certification (Salesforce Certified Administrator) is preferred. • Basic understanding of Apex and Salesforce API is an advantage. • Familiarity with Agile/Scrum methodologies are highly desirable.