Role Proficiency:

Develop applications in assigned area of responsibility on ERP/CRM systems with minimal guidance from a Lead Developer

Outcomes:

      Work with project team to develop unit test and document small and medium complex level programs as needed for the projects       Follows the best practises set by the project requirements.       Perform other duties as assigned or requested        Code debug test and document; communicate product/component/feature during development stages.       Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models       Learn technology business domain system domain individually and as recommended by the project/account       Define/review technical requirements based on user stories.       Mentor new team members       Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.   Identify the problem patterns and improve the technical design of the application/system   Suggest appropriate technical options for development such as reusing improving or reconfiguration of existing components   Set goals in NorthStar measure progress timely and update accordingly

Measures of Outcomes:

     Completion of applicable technical/domain certifications      Adherence to coding standards set by ERP/CRM Practice      Number of mandatory training requirements (technology/industry specific training programs and UST mandatory trainings)      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Number of post delivery defects      Adhere to SLAs where applicable (if supporting)      Resource billability throughout the year      Number of positive feedback from managers or leads Number of small requirements solutioned and implemented

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Estimate time
effort
and resource dependence for one's own work and for others' work
including modules. Follow scrum ceremonies.

Design:

Understand the design/LLD and link it to requirements/user stories

Configuration and Coding::

Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.

Test:

Create unit test plan for assigned requirements
and conduct unit testing. Test class coverage above 95%.

Code Review:

Participate in code reviews with Tech Lead Interact with client for technical discussions under supervision

Manage Defects:

Perform defect RCA and mitigation

Manage Project:

Manage module level activities

Document:

Create documentation for own work as well as perform peer review of documentation of others' work Create deployment related documents.

Analysis:

Perform analysis as required and directed by the supervisor

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards and process

Manage knowledge:

Contribute project related documents
share point
libraries
client universities

Release:

Follow release process

Domain relevance:

Develop feature / component with good understanding of the business problem being addressed

Client Interactions:

Effectively interact with customers and articulate their inputs

Mentoring:

Mentor junior developers on the team

Skill Examples:

     Ability to debug and do RCA for any defects reported by testing team      Explain and communicate the design / development to the customer      Understand the application/feature/component design and develop the same in accordance with user stories/requirements      Perform and evaluate test results against product specifications      Develop user interfaces business software components and embedded software components      Manage and guarantee high levels of cohesion and quality      Estimate effort time required for own work      Perform and evaluate test in the customer or target environment      Work in a team environment   Good written and verbal communication abilities   Proactively ask for and offer help   A quick learner who can adapt to learning new technologies relevant to ERP/CRM.     Experience in researching production system issues     Able to work closely with client to convert production issues to solutions and suggest options     Ability to advise on best practices and approaches to the team and client     Experience in creating and maintaining configuration steps like Sandbox refresh activities.    Ability to prepare test data and steps for unit integration and production testing as per project needs.   Strong and effective written and verbal communication skills  

Knowledge Examples:

     Knowledge of various ERP/CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of coding.      Experience using data loading tools.      Experience on production deployment and solving deployment errors. Knowledge of Agile Methods - Scrum and Kanban

Additional Comments:

Job Title: ServiceNow Developer (Enterprise Solutions) Job Summary: We are seeking a ServiceNow Developer with 3+ years of experience in designing and developing ServiceNow solutions. The ideal candidate should have hands-on experience in ServiceNow development, scripting, workflows, and integrations. This role involves working closely with senior developers and architects to enhance the ServiceNow platform while ensuring best practices and performance optimization. ________________________________________ Key Responsibilities: ServiceNow Development & Customization • Develop, configure, and customize ServiceNow applications based on business requirements. • Implement client scripts, business rules, UI policies, script includes, workflows, and flow designer. • Create and maintain Service Catalog items, Record Producers, and Request Workflows. • Work on ServiceNow Forms, Tables, ACLs, UI Actions, and UI Macros to enhance platform usability. • Support and maintain Service Portal customization using HTML, CSS, JavaScript, and AngularJS. Integrations & Automation • Develop and support REST and SOAP API integrations with third-party applications. • Implement Integration Hub, MID Server, and Web Services for external system communication. • Automate business processes using Flow Designer, Workflows, and Scheduled Jobs. ITSM & CMDB Management • Configure and maintain core ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB). • Support Configuration Management Database (CMDB) activities, including CI data quality and relationships. Performance Optimization & Troubleshooting • Optimize ServiceNow application performance by identifying and resolving issues. • Debug, test, and troubleshoot ServiceNow scripts and configurations. Collaboration & Best Practices • Work closely with business analysts, testers, and stakeholders to gather and analyze requirements. • Follow ServiceNow best practices, ITIL guidelines, and Agile methodologies for development. • Participate in code reviews, documentation, and knowledge-sharing sessions. ________________________________________ Required Skills & Experience: ServiceNow Knowledge & Development Skills • 3+ years of hands-on experience in ServiceNow development. • Strong understanding of ServiceNow architecture and best practices. • Experience in ServiceNow Scripting (JavaScript, Glide APIs, Business Rules, Script Includes, etc.). • Proficiency in configuring Workflows, Flow Designer, UI Actions, and Notifications. • Hands-on experience with Service Catalog, Service Portal, and Forms Customization. • Experience in designing and developing REST/SOAP API integrations with third-party tools. • Familiarity with Application Scope, Update Sets, and Deployment Strategies. Soft Skills & Work Environment • Strong analytical and problem-solving skills. • Ability to work independently and collaboratively in a team environment. • Good communication skills to interact with stakeholders and business users. • Willingness to learn new ServiceNow capabilities and stay updated with platform releases. ________________________________________ Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) (Preferred) • ITIL v4 Foundation Certification (Plus)