Role Proficiency:

Develop applications in assigned area of responsibility on ERP/CRM systems with minimal guidance from a Lead Developer

Outcomes:

      Work with project team to develop unit test and document small and medium complex level programs as needed for the projects       Follows the best practises set by the project requirements.       Perform other duties as assigned or requested        Code debug test and document; communicate product/component/feature during development stages.       Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models       Learn technology business domain system domain individually and as recommended by the project/account       Define/review technical requirements based on user stories.       Mentor new team members       Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.   Identify the problem patterns and improve the technical design of the application/system   Suggest appropriate technical options for development such as reusing improving or reconfiguration of existing components   Set goals in NorthStar measure progress timely and update accordingly

Measures of Outcomes:

     Completion of applicable technical/domain certifications      Adherence to coding standards set by ERP/CRM Practice      Number of mandatory training requirements (technology/industry specific training programs and UST mandatory trainings)      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Number of post delivery defects      Adhere to SLAs where applicable (if supporting)      Resource billability throughout the year      Number of positive feedback from managers or leads Number of small requirements solutioned and implemented

Outputs Expected:

Requirement:

Understand the requirements/user stories

Estimate:

Estimate time
effort
and resource dependence for one's own work and for others' work
including modules. Follow scrum ceremonies.

Design:

Understand the design/LLD and link it to requirements/user stories

Configuration and Coding::

Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.

Test:

Create unit test plan for assigned requirements
and conduct unit testing. Test class coverage above 95%.

Code Review:

Participate in code reviews with Tech Lead Interact with client for technical discussions under supervision

Manage Defects:

Perform defect RCA and mitigation

Manage Project:

Manage module level activities

Document:

Create documentation for own work as well as perform peer review of documentation of others' work Create deployment related documents.

Analysis:

Perform analysis as required and directed by the supervisor

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards and process

Manage knowledge:

Contribute project related documents
share point
libraries
client universities

Release:

Follow release process

Domain relevance:

Develop feature / component with good understanding of the business problem being addressed

Client Interactions:

Effectively interact with customers and articulate their inputs

Mentoring:

Mentor junior developers on the team

Skill Examples:

     Ability to debug and do RCA for any defects reported by testing team      Explain and communicate the design / development to the customer      Understand the application/feature/component design and develop the same in accordance with user stories/requirements      Perform and evaluate test results against product specifications      Develop user interfaces business software components and embedded software components      Manage and guarantee high levels of cohesion and quality      Estimate effort time required for own work      Perform and evaluate test in the customer or target environment      Work in a team environment   Good written and verbal communication abilities   Proactively ask for and offer help   A quick learner who can adapt to learning new technologies relevant to ERP/CRM.     Experience in researching production system issues     Able to work closely with client to convert production issues to solutions and suggest options     Ability to advise on best practices and approaches to the team and client     Experience in creating and maintaining configuration steps like Sandbox refresh activities.    Ability to prepare test data and steps for unit integration and production testing as per project needs.   Strong and effective written and verbal communication skills  

Knowledge Examples:

     Knowledge of various ERP/CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of coding.      Experience using data loading tools.      Experience on production deployment and solving deployment errors. Knowledge of Agile Methods - Scrum and Kanban

Additional Comments:

Job Description – Responsibilities: • Develop, configure, and customize the ServiceNow platform, specifically focusing on the ITSM module. • Implement and maintain ServiceNow workflows, business rules, UI policies, and client scripts. • Collaborate with stakeholders to gather requirements and translate them into technical solutions. • Perform integrations with other systems and tools. • Troubleshoot and resolve issues related to the ServiceNow platform. • Ensure the platform is up-to-date with the latest patches and releases. • Provide technical support and guidance to end-users and other team members. • Document technical specifications and processes. Mandatory Technical Skills: • Strong experience with ServiceNow development, particularly in the ITSM module. • Proficiency in JavaScript, HTML, CSS, and AngularJS. • Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Actions, and Script Includes. • Knowledge of ServiceNow data model and relationships. • Experience with REST and SOAP web services. • Familiarity with ITIL processes and best practices. • Strong problem-solving and analytical skills. • Excellent communication and collaboration skills. Good to Have Skills: • Experience with other ServiceNow modules such as HRSD, CSM, or ITOM. • Knowledge of ServiceNow Discovery and CMDB. • Experience with ServiceNow integrations using IntegrationHub. • Familiarity with Agile development methodologies. • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications. • Experience with version control systems like Git. • Understanding of cloud platforms and infrastructure.