Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

We are seeking a ServiceNow Developer with 3+ years of experience in designing and developing ServiceNow solutions. The ideal candidate should have hands-on experience in ServiceNow development, scripting, workflows, and integrations. This role involves working closely with senior developers and architects to enhance the ServiceNow platform while ensuring best practices and performance optimization. ________________________________________ Key Responsibilities: ServiceNow Development & Customization • Develop, configure, and customize ServiceNow applications based on business requirements. • Implement client scripts, business rules, UI policies, script includes, workflows, and flow designer. • Create and maintain Service Catalog items, Record Producers, and Request Workflows. • Work on ServiceNow Forms, Tables, ACLs, UI Actions, and UI Macros to enhance platform usability. • Support and maintain Service Portal customization using HTML, CSS, JavaScript, and AngularJS. Integrations & Automation • Develop and support REST and SOAP API integrations with third-party applications. • Implement Integration Hub, MID Server, and Web Services for external system communication. • Automate business processes using Flow Designer, Workflows, and Scheduled Jobs. ITSM & CMDB Management • Configure and maintain core ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB). • Support Configuration Management Database (CMDB) activities, including CI data quality and relationships. Performance Optimization & Troubleshooting • Optimize ServiceNow application performance by identifying and resolving issues. • Debug, test, and troubleshoot ServiceNow scripts and configurations. Collaboration & Best Practices • Work closely with business analysts, testers, and stakeholders to gather and analyze requirements. • Follow ServiceNow best practices, ITIL guidelines, and Agile methodologies for development. • Participate in code reviews, documentation, and knowledge-sharing sessions. ________________________________________ Required Skills & Experience: ServiceNow Knowledge & Development Skills • 3+ years of hands-on experience in ServiceNow development. • Strong understanding of ServiceNow architecture and best practices. • Experience in ServiceNow Scripting (JavaScript, Glide APIs, Business Rules, Script Includes, etc.). • Proficiency in configuring Workflows, Flow Designer, UI Actions, and Notifications. • Hands-on experience with Service Catalog, Service Portal, and Forms Customization. • Experience in designing and developing REST/SOAP API integrations with third-party tools. • Familiarity with Application Scope, Update Sets, and Deployment Strategies. Soft Skills & Work Environment • Strong analytical and problem-solving skills. • Ability to work independently and collaboratively in a team environment. • Good communication skills to interact with stakeholders and business users. • Willingness to learn new ServiceNow capabilities and stay updated with platform releases. ________________________________________ Preferred Qualifications: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Application Developer (CAD) (Preferred) • ITIL v4 Foundation Certification (Plus)