Role Proficiency:

Independently develops error free code with high quality validation of applications guides other developers and assists Lead 1 – Software Engineering

Outcomes:

     Understand and provide input to the application/feature/component designs; developing the same in accordance with user stories/requirements.      Code debug test document and communicate product/component/features at development stages.      Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.      Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery models      Mentor Developer 1 – Software Engineering and Developer 2 – Software Engineering to effectively perform in their roles      Identify the problem patterns and improve the technical design of the application/system      Proactively identify issues/defects/flaws in module/requirement implementation       Assists Lead 1 – Software Engineering on Technical design. Review activities and begin demonstrating Lead 1 capabilities in making technical decisions

Measures of Outcomes:

     Adherence to engineering process and standards (coding standards)      Adherence to schedule / timelines      Adhere to SLAs where applicable      Number of defects post delivery      Number of non-compliance issues      Reduction of reoccurrence of known defects      Quick turnaround of production bugs      Meet the defined productivity standards for project      Number of reusable components created   Completion of applicable technical/domain certifications Completion of all mandatory training requirements

Outputs Expected:

Code:

Develop code independently for the above

Configure:

Implement and monitor configuration process

Test:

Create and review unit test cases
scenarios and execution

Domain relevance:

Develop features and components with good understanding of the business problem being addressed for the client

Manage Project:

Manage module level activities

Manage Defects:

Perform defect RCA and mitigation

Estimate:

Estimate time
effort
resource dependence for one's own work and others' work
including modules

Document:

Create documentation for own work as well as perform peer review of documentation of others' work

Manage knowledge:

Consume and contribute to project related documents
share point
libraries and client universities

Status Reporting:

Report status of tasks assigned Comply with project related reporting standards/process

Release:

Execute release process

Design:

LLD for multiple components

Mentoring:

Mentor juniors on the team Set FAST goals and provide feedback to FAST goals of mentees

Skill Examples:

Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Develop user interfaces business software components and embedded software components 5 Manage and guarantee high levels of cohesion and quality6 Use data models Estimate effort and resources required for developing / debugging features / components Perform and evaluate test in the customer or target environment Team Player Good written and verbal communication abilities Proactively ask for help and offer help

Knowledge Examples:

     Appropriate software programs / modules      Technical designing      Programming languages      DBMS      Operating Systems and software platforms      Integrated development environment (IDE)      Agile methods Knowledge of customer domain and sub domain where problem is solved

Additional Comments:

We are seeking a dedicated L2 Support Software Engineer with 2-4 years of experience to join our team. The ideal candidate should possess strong skills in .NET development and Oracle SQL along with a solid understanding of the US healthcare billing domain. This role involves providing second-level technical support for critical applications, troubleshooting issues, and ensuring seamless operations in a fast-paced healthcare environment. Key Responsibilities Incident Management: Analyze, troubleshoot, and resolve technical issues reported by L1 support or end-users within defined SLAs. Collaborate with cross-functional teams to escalate and resolve complex issues. Application Support: Monitor application performance and ensure uptime for US healthcare billing systems. Perform root cause analysis (RCA) for recurring issues and suggest long-term solutions. Database Management: Write, modify, and optimize Oracle SQL queries to troubleshoot and resolve data-related issues. Ensure database integrity and compliance with healthcare data security regulations. Development and Automation: Utilize .NET to build or enhance tools that improve operational efficiency. Automate recurring support tasks to reduce manual effort and improve accuracy. Documentation and Reporting: Maintain up-to-date documentation for troubleshooting, configuration, and issue resolution. Generate and share regular support metrics and reports with stakeholders. Required Skills Technical Skills: Proficiency in .NET Framework/Core and related technologies (C#, MVP, etc.). Strong hands-on experience with Oracle SQL (queries, stored procedures, optimization). Familiarity with debugging tools and monitoring solutions. Domain Knowledge: Understanding of US healthcare billing workflows (claims, coding, payments). Familiarity with HIPAA compliance and healthcare data handling. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills to liaise with technical and non-technical stakeholders. Ability to manage time effectively and prioritize multiple tasks.