Description We are offering a long-term contract employment opportunity for a Developer/SRE based in Dallas, Texas. This role lies within the technology industry and involves working on cloud service platforms. As a Developer/SRE, the focus of your work will be on managing and enhancing system interactions, monitoring, and maintaining problem management policies, and collaborating with various teams. Responsibilities: • Utilize your knowledge and experience to improve monitoring and alarming processes and technologies. • Operate effectively within cloud service platforms and establish new cloud environments when required. • Identify and manage system interactions and dependencies within the Voice Services product. • Provide on-call support based on rotation and severity of issues. • Route defects to the appropriate internal/external squads for defect remediation. • Manage problem management policies and ensure their successful implementation. • Collaborate with monitoring teams to develop new alarms and alerts based on undetected incidents, while capturing all relevant data that triggered the alarm. • Define and implement monitoring types and thresholds. • Use your general networking knowledge and understanding of SSL Certs. • Document and maintain a playbook for obtaining Mean Time to Repair (MTTR). • Participate in weekly calls to understand changes being implemented to the systems. • Apply your experience of forecasting and capacity planning of system and network resources. • Optimize cost-efficient provisioning of resources. • Use your knowledge and experience in Kubernetes cluster, Linux environments, databases such as Oracle and SQL, and cloud infrastructures like AWS, Google, IBM. • Work effectively in a fast-paced, changing environment and prioritize multiple tasks. Requirements • Proficiency in SQL, Oracle, and other database technologies • Advanced knowledge of cloud technologies such as AWS and IBM • Experience with Linux technologies is necessary • Familiarity with networking and related technologies • Expertise in operations and policy management • Proficiency in monitoring tools and defect management • Strong understanding of engineering principles, specifically in the computer sciences field • Proficient in using laptop hardware and other related technologies • Experience in MIS and related technologies • Familiarity with cluster analysis and dependencies management • Ability to provide training and guidance to team members • Capability to perform accurate forecasting and component selection • Experience in a call center environment would be beneficial • Demonstrable experience in specification writing and capture techniques • Bachelor's degree in computer sciences or a related field. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .