Site: Brigham, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

The Operations Associate position is designed to provide training for a career within the Brigham and Women’s Hospital Development department. This is the fundraising department for the hospital. Reporting to the Director of Finance and Facilities, the Development Operations Associate will provide administrative support to Development finance, facilities, human resources, research, and information systems teams. This is a hybrid position with some work required to be completed at the office at Assembly Row in Somerville and some work that can be completed remotely.

 

Qualifications

One year’s administrative experience preferredMinimum of a high school diploma or GED requiredFriendly team playerEnthusiastic attitude and an appreciation for a fast-paced, professional environmentAbility to take initiative and work independentlyAbility to manage multiple projects simultaneously and work autonomously under pressure of multiple and sequential deadlinesAbility to build bridges and strong collaborative relationships across the Development Office

Knowledge, Skills, and Abilities

Service OrientedProfessional telephone mannerStrong written and oral communication skillsExceptional organizational skills with meticulous attention to detail and follow upAbility to handle confidential materials with discretionFamiliarity with Microsoft Office softwareAbility to learn new software systemsLifelong LearnerCurious Mind

 

Additional Job Details (if applicable)

Operations/Administration

Manage administrative tasks related to Development Operations with an objective of making all administrative tasks for the rest of the office as easy as possible Provide exceptional customer service over the phone, in-person, and via email; serve as the general office administratorField incoming calls to the Development departmentRespond or forward as appropriate all messages in the giving@bwh.harvard.edu inboxBecome a knowledgeable office resource for every type of incoming requestDistribute daily internal mail and packagesMaintain off-site document storage log and facilitate document archive delivery and pickup requestsSubmit expense reports for team membersBook and coordinate travel colleagues’ business travelOrder new cell phones, process cell phone upgrades and transfers, resolve performance problems

Facility Support

Order and distribute office supplies, stamps, and other items as neededHave a working knowledge of how to use all conference room technology (conference phones, videoconferencing equipment, etc.) and provide tech support to the rest of the department as neededSubmit work orders for building and office maintenanceServe as the in-office on call associate as needed.  Responsible for any time-sensitive office issue that may arise (sign for a package, pick up something from the hospital, receive a check that may be dropped off, etc.) 

Research and Prospect Strategy

Assist with BDO staff requests related to prospect and donor demographic and contact information, including but not limited to: home addresses, phone numbers, emails, business information, spousal/children confirmation, and deceased confirmationAssist with the preparation of biographical research information for select BWH cultivation and stewardship eventsAssist with prospect management projects such as prospect assignment changesPerform data enrichment and records management projects in Blackbaud database (Atlas)Assist with other prospect identification and research information projects, as needed

Information Systems

Answer incoming phone calls and assist gift processing with recording donationsUpdate the office constituent database (CRM) to record returned mail and account for possible address changesAssist the Information Systems team with other data entry and data quality projects as needed

 

Remote Type

Hybrid

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Brigham, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.