Development Services Specialist Supervisor (Customer Advocate) Print (https://www.governmentjobs.com/careers/sanantoniotx/jobs/newprint/4828328) Apply  Development Services Specialist Supervisor (Customer Advocate) Salary $56,138.42 - $69,030.26 Annually Location 78207, TX Job Type 4A Full-Time Job Number 2025-00751 Department Development Services Opening Date 02/11/2025 Closing Date 2/25/2025 11:59 PM Central Grant Funded No FLSA Status Exempt + Description + Benefits + Questions Job Summary Under general direction, is responsible for the operational supervision of commercial and residential development in-take and plan review. Resolves customer issues with commercial and residential development projects. Working conditions are primarily in an office environment. Exercises supervision over assigned staff. Work Location 1901 S. Alamo, San Antonio, TX (78204) Work Hours 7:45 a.m. - 4:30 p.m., Monday - Friday Essential Job Functions + Supervises the overall operation of commercial, residential and licensing activity at the One Stop Counter, including plan in-take, counter plan review, trade permits and other activities. + Coordinates work activity of the commercial, residential and licensing counter staff with other sections. + Oversees consultation services regarding the commercial and residential development process. + Develops goals and objectives for the section. + Oversees and transports residential and commercial construction plans to City storage facilities and Bexar County Records + Meets with Customer Service/Community Link Center staff at various locations for monthly meetings, training, and audit processes + Performs various administrative functions and other assigned duties. Job Requirements + Bachelor's Degree from an accredited college or university. + Four (4) years of experience processing or supervising development related projects. + Valid Class "C" Texas Driver's License. + Must obtain International Code Council (ICC) Certification as a Permit Technician within one (1) year of employment. Applicant Information + Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. + Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. + Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. + If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Knowledge, Skills, and Abilities + General knowledge of City Code, Local Government Code, and one or more construction codes. + Advanced knowledge of the current adopted Unified Development Code (UDC). + Skill in providing exceptional customer service. + Skill in resolving customer problems in a professional and courteous manner. + Skill in utilizing a personal computer and associated software programs. + Ability to operate a computer keyboard and other basic office equipment. + Ability to communicate clearly and effectively. + Ability to establish and maintain effective working relationships with co-workers, supervisors, and the general public. Benefits Information The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio: http://www.sanantonio.gov/hr/employee\_information/benefits/index.asp Note: + Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits. + Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link. Additional Information The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio. If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department (https://www.sanantonio.gov/Hr/About/ContactUs?sendto=HR) so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.