The Development Setup Specialist (DSS) serves as the first point of contact for Custom Report Development group. The specialist reviews all incoming requests and create development tickets or escalate the requests for further management review when necessary, they ensure that all relevant information is accurately entered and that requests for assistance are answered in a timely manner.

The Specialist will be trained to utilize in house developed tools to build reports and will also be responsible for the training of other Paycom users in the use of these reports.

The Specialist works in a collaborative environment with the other Specialists and Developers, communicates effectively with colleagues, is detail oriented and takes ownership in seeing projects through to completion.

RESPONSIBILITIES

Manage project entries in the project tracking software, these project entries are incoming request from clients for custom development Create the development tickets once documentation has been turned in. Reach out to the respective teams / individual contributors to gather the paperwork within one week, and on 20-30 projects simultaneously (occasionally more). Collect all paperwork, which includes project documentation and requirements (Signed Order of Work Agreements) and specs associated Take 15-20 calls a day with sales representatives and Paycom. These calls will be a request to check on a status of a project and the feasibility of a development request. Answer front-line questions regarding reports to support developers (FAQs). This role is responsible for demonstrating an understanding of the modules and reports and identifying core issues to assist clients with answers. For Paycom’s Service Level Agreement, the DSS will need to respond within 30 minutes to the Jira tickets from the time a request is submitted. They will need to be knowledgeable with our Payroll, Time and Attendance, and Reporting Modules and continue to learn as the modules are enhanced. Be primary liaison for the development team with Clients/ Providers by gathering specs and responding to email requests. Trouble shoot reports and any potential errors. Work with Billing team to make sure all fees are paid correctly and have correct agreements (per client code) Create project specifications for developers. Assist and train new hires within the DSS Team