Job Description

Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions! We are seeking forward-thinking experts who are looking to build AI-driven tools that reshape the way teams review and analyze their customer interactions. Your skills and contribution can ensure our platform aids our customers in providing consistent, high-quality customer support, reducing churn and boosting customer satisfaction. Your expertise can help us change the game in how companies manage and improve their customer service operations.

Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to expand our Engineering team and seeking candidates for a hybrid role based in Estonia.

Our stack 

Outstanding modern microservices architecture-based technology stack built on Google Cloud Platform and AWS, leveraging containers for all of its workloads servicing millions of Zendesk users. 

Go, Python, Java

Kubernetes

Cloud Run

PostgreSQL, Google Cloud Spanner

Pulumi and Terraform

Github Actions

Cloudflare and other CDN/caching solutions

Various ML technologies including Apache Beam, LangChain etc.

What you'll be doing

Work with the development team to plan and optimize the application infrastructure for our QA solution

Work as a part of an expert team planning and executing GCP to AWS migration

Create and setup tools that improve our continuous integration and delivery flow at a global scale

Monitor Google Cloud Platform and AWS based services to identify areas where we can improve security, performance, stability, and scalability

Perform Root Cause Analysis investigation to share with our customers and internal teams

What you'll bring to the role

3 years of experience with a focus on DevOps, SRE or Cloud Engineering role

Working experience with Google Cloud Platform or Amazon Web Services

Working experience with cloud-native technologies like Kubernetes and Docker

Working experience with Infrastructure-as-a-Code tools like Pulumi and Terraform

Deep understanding of network protocols such as HTTP, TLS/SSL, DNS, and load-balancing technologies

Understanding of monitoring and central logging technologies

Analytical skills for debugging and optimizing cloud infrastructure

Comfortable with working remotely in English across departments

Excellent written and spoken communication skills

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.