What you’ll do

• Ensures successful operation of billing & invoicing operation services

• Provides multi-level technical support for diagnosing, reproducing and fixing billing & invoicing operation service issues

• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.

• Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required.

• Works as on-call support to provide 7*24 support when it is necessary.

• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.

• Provides standardization / automation of technical processes.

• Deploys new products and services.

• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.

• Reports to stakeholders on product performance and supplier/partner performance

Who you are

• Bachelor’s degree from Computer, Electronics, Science and other related fields.

• Expertise in service incident handling and troubleshooting

• Good command of English.

• Experience in using SQL , PL/SQL .

• Experience in UNIX and shell scripting.

• Experience in Oracle database administration.

• Ability to work in flexible work hours under pressure and tight deadlines.

• Having strong analytical skills.

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

 

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

 

 

Plus, plenty more to enjoy!

 

#LI-Hybrid

 

 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

 

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. 

 

Together we can.