What you’ll do

• This role is critical for the successful ongoing operation, coordination and management of CRM solutions and manage application and application servers that mostly critical business processes runs on it.

• This role is also critical for ensuring the customer satisfaction by managing service requests and tickets that directly affects customer journey

• Ensure service availability : Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels. Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand

• Management of service performance : Ownership of the product/service functionality to ensure operational needs for performance management and reporting. Ensure that, business processes to support the service are developed, rolled out are not impacted adversely by any changes to the product/service

• Provision of service support : Work with business users or Service owners and manage processes to solve and minimize system/service issues and remove recurring problems and irritants via improvement programs and incremental change.

• Service and change management : Responsible for managing the progress and delivery of approved SR’s(Service Request's). Single point control for all Service/product Configurations & Service Changes.Raising and approving change request delivery.

• Commercial performance : Management of SLA performance. Provide accountability for the delivery of product/service KPIs. Provide feedback on issues and improvements to partner managers. Accountable for improving operating costs for the product/service.

Who you are

• SQL – minimum 2 years experience

 

• Shell script experience – minimum 2 Years experience

 

• CRM functional experience

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

 

• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance.

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for wide range of products & services

 

 

Plus, plenty more to enjoy!

 

#LI-Hybrid

 

 

Data Privacy

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Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

 

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. 

 

Together we can.