Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager, ServiceNow AI Technical Architect

We are seeking a highly skilled ServiceNow Technical Architect with extensive experience in AI Agents, Workflow Data Fabric, Generative AI, and deploying solutions into production within the ServiceNow ecosystem. The ideal candidate is a ServiceNow enthusiast and technical architect who can design, implement, and deploy robust ServiceNow solutions to meet our business needs.

Responsibilities

Lead the design, implementation, and deployment of ServiceNow solutions, ensuring alignment with business objectives and best practices.

Develop and configure solutions using the ServiceNow platform, including custom applications, integrations, and platform configuration.

Integrate ServiceNow with other business systems, ensuring seamless data flow and functionality.

Utilize ServiceNow AI Agents to enhance AI-driven customer service capabilities.

Implement and optimize ServiceNow's Workflow Data Fabric to improve data integration and workflow automation.

Leverage Generative AI to develop intelligent solutions that drive business value.

Oversee the deployment of ServiceNow solutions into production environments, ensuring stability, scalability, and performance.

Collaborate with cross-functional teams to understand requirements and deliver solutions that meet business needs.

Provide technical leadership and mentorship to development teams.

Stay updated with the latest ServiceNow features and technologies, advocating for their adoption when beneficial.

Qualifications we seek in you

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Relevant years of experience as a ServiceNow Technical Architect.

ServiceNow certifications such as Certified Implementation Specialist, Certified Application Developer, or equivalent.

Hands-on experience with ServiceNow platform development, including custom applications, integrations, and platform configuration.

Expertise in ServiceNow AI Agents and Workflow Data Fabric.

Strong background in Generative AI and its application in business contexts.

Demonstrated experience in deploying ServiceNow solutions into production environments, ensuring best practices in deployment and post-deployment support.

Proven ability to design scalable, maintainable, and robust ServiceNow solutions.

Excellent problem-solving skills and the ability to work independently.

Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.