DHHS Constituent Services Coordinator Augusta , Maine , United States | Administrative & Office Support | Full-time | Partially remote Apply by: Feb. 13, 2025 Apply with Linkedin Apply Department of Health and Human Services (DHHS)Office Specialist IIOpening Date: January 31, 2025Closing Date: February 13, 2025Job Class Code:6592Grade:20 (Confidential)Salary:$22.63- $32.54 per hourPosition Number:02010-1981Location: Augusta This is a full-time position located in Augusta. This opportunity allows partial telework with management approval. Core Responsibilities: As the DHHS Constituent Services Coordinator you will coordinate DHHS constituent response services, including Freedom of Access Act (FOAA) requests. You will receive, log, research and coordinate the official Department response to letters, e-mails, phone calls, and information requests from DHHS consumers, constituents, the Governor’s Office, Legislators, and Congressional Offices. You will immediately acknowledge constituent concerns and/or informational/FOAA requests, respond to and/or forward those communications to appropriate departmental personnel, and track the status of forwarded communications in order to ensure and document a prompt departmental response. You will meet directly with constituents, service providers and others when appropriate. You will be responsible for producing quarterly, annual and periodic reports and conduct relevant analysis to address response times, patterns regarding inquiries and system improvements. You will also perform other duties on behalf of the Commissioner’s Office, as delegated. Your work will be time-sensitive and require you to quickly become knowledgeable about DHHS programs, Offices and Department contacts. You must possess exceptional organizational, writing, communications and customer service skills and the ability to work effectively with individuals in stressful situations. Minimum Qualifications: To qualify, your background must include training, education, or experience in administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks at the statewide level that are broad in scope or functionally diverse, and 2) the ability to use independent judgment, initiative, and decision making on complex administrative matters. The backgrounds of well-qualified candidates should demonstrate the following competencies: 1. A record that consistently demonstrates a high level of self-motivation, integrity, perseverance, problem-solving and customer service. 2. Exceptional oral and written communication skills evidenced by a history of interacting constructively with customers and engaging them in the resolution of problems. (Note: Candidates invited to interview for this position will be asked to provide a representative sample of written communications work products.) 3. Exceptional organizational skills and a proven ability to prioritize, track the status of and complete multiple and competing tasks. 4. A history of responding quickly and effectively to time-sensitive issues. 5. Proficiency in the use of Microsoft Office programs, specifically including Outlook, Word and Excel, and SharePoint (or other service desk automation software applications). 6. Ability to work in a team environment as well as the ability to work independently. Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart. Agency information: TheDepartment of Health and Human Services (https://www.maine.gov/dhhs/) (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. This position reports directly to a Deputy Commissioner within the Office of the Commissioner, DHHS. Application Information: To apply, please upload a recent resume and cover letter addressing each of the competency areas identified in the Minimum Qualifications section above. Please submit all documents or files in PDF format. For additional information about this position please contact Desirea Murray via e-mail at Desirea.Murray@Maine.gov To request a paper application, please contact Mandy.Hernandez@Maine.gov Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: + Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. + Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. + Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). + Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). + Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receivesix weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act (https://www.maine.gov/bhr/state-employees/workplace-posters) . State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) . Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.