Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.

The DX Customer Service Manager provides highly visible customer support through the management of onsite installation, service, maintenance and modification of equipment at customer sites.  This highly visible role is a critical component to our holistic approach in solving our customer’s most difficult problems. 

The DX Customer Service Manager will manage a team of field service engineers supporting a customer,  location, and/or defined territory.  The Customer Service Manager will also be responsible for daily interaction with customers to provide regular updates and to manage escalations as required.  Additionally, the Customer Service Manager will be responsible for managing working relationships with second- and third-level technical support, customer line operators, and other internal sales and service counterparts.

The ideal candidate will have experience in a fast-paced and demanding work environment.

Key deliverables will include:

Responsibility for successful onsite service operations, driving continuous improvements and overall responsibility for site service performance. Acting as the customer liaison on most matters including troubleshooting, escalations, reporting, and general communications.  Interprets customer demands/feedback and owns the solution. Demonstrating strong customer focus by listening to, recognizing and responding to customer input in an effective, timely and courteous manner. Direct management of a team of field service engineers who support the systems.  This includes performance management, staffing, and other administrative duties such as timekeeping. Developing schedules and assigning work to engineers based upon customer need. Taking the lead in identifying an engineer’s level of capability, providing on-the-job training, and recommending additional training. Ensuring that all work is performed with a high level of quality and safety. Collaborating across the organization to ensure that customer demands are satisfied. Taking initiative as problems and opportunities arise by anticipating and meeting customer needs and company expectations.

Qualifications:

AS/AA in related discipline or equivalent combination of education and experience.Minimum of 2-5 years’ previous field service and/or management experience preferredSuperior communication skills (written and verbal) and ability to effectively communicate with stakeholders at many levels within the organization.Proved track record of strong customer service skills as well as excellent communication skills.Ability to interface with customers, peers, internal support center employees in a positive and professional manner.Ability to work both individually and in an established team setting.Willingness and ability to perform front-line service activities (if applicable).Willingness and ability to travel domestically and internationally at times for training.Willingness and ability to work different shifts, on-call, nights and weekends (if applicable). 

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

The base pay range for this position is

Min $97,100 - Max $145,600

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.