Summary

Displays a commitment to the value of customer service by building strong relationships with patients, families, co-workers, and community; is cooperative and collaborative in the performance of duties to promote a unified workplace.Displays a positive image in all encounters with patients, staff, and customers.  Willingly provides whatever it takes to ensure customer comfort and satisfaction.  Provides service so that problems are invisible to the customer.  Ensures customer's right to privacy and confidentiality by creating and maintaining a secure and trusting environment following all guidelines provided by HIPAA.  Recognizes everyone, including patients, visitors, staff, physicians, and co-workers as customers and treats them with dignity, courtesy, and respect.Ensures teamwork among co-workers and staff, by acting as a role model, utilizing best practices and customer service models, while maintaining a positive and professional attitude.Assists with training of new employees in the department.  Participates and contributes in department meetings, inservices as well as safety classes.  Takes an active role in presenting a professional image of the organization by following established dress code for the department/Hospital and maintaining a clean and safe work environment.  Demonstrates ability and willingness to working various areas of the operation and change positions as needed.  Supports department and organizational wide decisions.  Works effectively and equitably with others.Acts as a liaison for patients, families, physicians, and staff members as necessary to facilitate positive customer service.Displays an understanding and awareness of, and performs all duties in accordance with the Hospital and Department's Mission and Vision statements.  Quickly and professionally responds to customer requests, and provides services or assistance requested to satisfy the customer.  Responds to all request from customers, physicians, and staff members for information or assistance in a timely and professional manner.Honey and trustworthyCommunicates truthfully  Accepts responsibility for one's own behaviors and actions.  Fulfills commitments in a timely and responsive manner.  Seeks input on own behavior and acts on it  Respects the privacy of all individualsDaily operation of the Main Kitchen Trayline regarding Patient ServicesStation set-up with all the needed items for service including but not limited to all food and menu items, utensils, paperwork, cleaning supplies, and service ware.  Service area is set-up neatly and in compliance with all regulations and recommendations for food safety and storage.  Accuracy of patient tray line job duties as per area assigned.  Performs daily tasks in compliance with proper training and inservice techniques.Daily operations of the cleaning and sanitation regarding Patient Services.Responsible for daily cleaning functions as per assigned area.  Proper use and knowledge of chemicals, equipment, and personal protection equipment.  Performs all regulatory compliances on food temperature, refrigerator temperatures, dish machine temperatures, and pot sink sanitizer.  Performs daily tasks in compliance with proper training and inservice techniques.Daily operation of the retail operationResponsible for daily cleaning functions as per assigned area.  Proper use and knowledge of chemicals, equipment, and personal protection equipment.  Prepares and maintains retail stations as per assigned area.  Performs daily tasks in compliance with proper training and inservice techniques.  Performs all regulatory compliances on food temperature, refrigerator temperatures, and dish machine temperatures.

Additional Information

As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.