Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Summary:


What does this role aim to achieve in the firm/what impact does the role create 

As a Managed Services (MS) Technology Manager, you will play a pivotal role in shaping strategic and tactical decisions concerning technology-centric products for use within PwC managed services solution offering.  You will be asked to understand both client needs and industry trends. And provide concise recommendations a variety of solutions, from ERPs, to security & cloud native productive applications. 

Roles and Responsibilities:

Daily tasks and delivery expectation 

Support the development and management of digital assets for managed services.

Support the recommendation of solutions such as ERPs, cloud applications/providers, cybersecurity suites, data mining tools, LLMs, workflow systems, CRM, BI, and CSM solutions within customer propositions.

Contribute to defining the technical skills required within the Managed Services desk(s) at PWC to operate such technology solutions. 

Gather insights into key industry-demand technology skills.

Expected Skills:

Specific learned abilities or technical skills 

Proven experience in technology management or a related field, preferably within managed services or consulting environments.

Strong understanding of technology trends and their application in business contexts.

Ability to analyze and evaluate technology solutions based on client requirements.

Excellent communication and interpersonal skills to collaborate effectively across teams and with clients.

Strategic thinking and decision-making abilities to drive impactful technology solutions. 

Familiarity with ERP systems, cloud platforms, cybersecurity protocols, data analytics tools, workflow automation, CRM systems, business intelligence tools, and customer service management solutions.

Experience in gathering and analyzing industry data to identify emerging technology trends and skills in demand.

Expected Competencies:

Values, behaviors & attitude

Analytical Thinking & Strategic Vision

Technical Expertise across various domains. Stay updated with industry standards and emerging technologies.

Communication Skills, effectively communicate complex technical concepts to diverse audiences.

Collaboration with cross-functional teams

Staying flexible and agile in responding to new challenges and opportunities within the managed services environment.

Innovation & Excellence. Explore new ideas to meet evolving client needs and industry trends, whilst maintaining high standards of quality, accuracy, and efficiency in all aspects of managed service delivery.

Integrity, uphold ethical standards and transparency in all decision-making processes

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus.

Minimum Education and Specific Qualification:

Bachelor's Degree: A degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.

Certifications by professional technology institutes is desirable.

Given the rapid evolution of technology, ongoing professional development and staying current with industry trends and best practices are essential. Participation in workshops, seminars, and obtaining certifications relevant to emerging technologies can enhance expertise and credibility in the field.

Years of Experience:

4 Years + with the field

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date