Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.
OverviewEast West Bank is seeking a Digital Banking Operations Analyst I or II (DB Ops Analyst). The DB Ops Analyst will report directly to the Digital Banking Operations Manager. This role will support all functions within Digital Banking Operations (DB Ops) including DB Branch Support Hotline assistance via phone and managing internal/external customer requests as received. A degree of knowledge regarding mobile app/web development process is required to navigate UAT testing and accurate reporting of production issues to IT. Schedule flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required. Seeking a self-motivated individual with the ability to adapt to changing priorities. Must be analytical and focused with the ability to analyze documents and reports. A degree of creativity and lateral thinking is expected.
Responsibilities Answering Digital Banking Support Hotline calls within hours of operationManage and review service requests initiated by customers on the Digital Banking platform (Address Changes, Limit Exceptions, etc.)Customer profile/case management within CRMMonitor Digital Banking inbox to ensure inquiries are properly and timely processedACH Return Reports / Reclamation handlingConduct research into complex inquiries for Digital Banking products and/or servicesParticipation in UAT testing for new Digital Banking releasesSupport Digital Banking Management in assigned projectsOther duties as assigned Qualifications High school graduate or equivalent requiredBanking Back Office Operations experience within a banking institution is requiredExperience with Digital Banking products and services (Wire, ACH, Bill Pay, Zelle, eStatement, etc.) preferredFIS IBS Insight systems experience is a plusMust have excellent customer service, written and verbal communication skillsAbility to speak, read and write Mandarin or Cantonese is preferredProficient in MS Word, Excel, Power Point and OutlookExperience with Jira is preferredPossess knowledge of BSA/AML/OFAC Laws/Regulations and comply with these laws and regulations.Ability to organize and prioritize multiple tasks while consistently meeting deadlines and delivering quality workMust adhere to policy and procedures and attendance requirements Compensation The base pay range for this position is USD $24.00/Hr. - USD $28.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location. Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="color: #54585a;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeedEast West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law. Application FAQs
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