The Digital Client Support Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issuesEnsures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standardsConduct necessary analyses to address client needsCommunicate resolutions to clientsInform clients about problems (system failures, market issues) and provide regular resolution updatesAttend a variety of customer support activities related to Citi's main cash management system called CitiDirectConduct individual trainings and webinars on how to use CitiDirect

Requirements:

2+ years of relevant experienceAdvanced Russian and fluent English language knowledgeCustomer service experience preferredAnalytical skills including investigative mindset, problem-solving and a keen eye to detailExcellent communication skillsMS Office literacy (word, excel etc.) and basic technical savvinessCommand of Hungarian language will be an advantageAbility to work under limited supervision within a team environment

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

Cafeteria ProgramHome Office Allowance (for colleagues working in hybrid work models)Paid Parental Leave Program (maternity and paternity leave)Private Medical Care Program and onsite medical rooms at our officesPension Plan Contribution to voluntary pension fundGroup Life InsuranceEmployee Assistance ProgramAccess to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and DegreedFlexible work arrangements to support you in managing work - life balanceCareer progression opportunities across geographies and business linesSocially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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