Are you ready to make a significant impact in the world of investments? As a Digital Conduct Manager, you'll play a crucial role in ensuring compliance with FCA regulations while driving innovation in investment products. Join our team and be part of a dynamic environment where your expertise will shape the future of consumer conduct.

As a Digital Conduct Manager in the Conduct, International Consumer (IC) team, you will oversee fair value assessments in investment products and provide proactive advice to ensure compliant processes. Your role is vital in balancing operational demands with regulatory requirements, making a significant impact on consumer conduct.

Job Responsibilities:

Oversee fair value assessments in investment products Provide proactive advice and practical support to ensure compliant processes Assist and support on all matters relating to Consumer Duty Establish routine conduct risk reviews for new products and services Conduct root-cause analysis of failures and near-misses Support conduct lead on key priority areas, including Consumer Duty, AI, data, and vulnerable customers Collaborate with contact center quality assurance and complaints analysis team Prepare papers and updates for the International Consumer Banking Conduct Forum Ensure action plans are agreed, implemented, and tracked to completion Liaise with senior management to provide regular assurance and updates Develop and deliver Digital Conduct Risk and Consumer Duty training

Required Qualifications, Capabilities, and Skills:

Detailed understanding of FCA New Consumer Duty Regulation Strong knowledge of CASS, Consumer Duty, UCITS, and MiFID II rules Experience in a conduct role within a regulated environment Working knowledge of FCA regulatory requirements, including consumer vulnerability guidance Experience in Conduct, TCF, Outcome Testing, ideally in financial services Supporting the delivery of FCA guidance implementation plan Strong written and verbal communication skills Strong analytical skillset, with the ability to systematically break down complex tasks

Preferred Qualifications, Capabilities, and Skills:

Experience in digital conduct risk management Familiarity with AI and data management in financial services Ability to work collaboratively across teams and with senior management Proven track record in developing and delivering training programs