Relocation Assistance Offered Within Country Job Number #163825 - Overland Park, Kansas, United States **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. If you’re interested in work that matters, fueled by passion for pets, we invite you to apply. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together. As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health. We are seeking a **Digital Connection Analyst** to support our digital products (including four commerce sites and four information sites) to improve the connectivity between customer systems and Hill’s systems. You will work with Hill’s Digital Transformation team, Customer Experience Engagement Center (CXEC), and Vet Corporate Accounts teams to identify opportunities to automate manual work and connect disconnected processes. You will collaborate with these teams and GIT to implement those automations. Responsibilities include effective communication and documentation through JIRA tickets, chats, and verbal communications to maintain, test and onboard new systems. The ideal candidate will be a strategic thinker with a proven track record in manufacturing and commercial solution sales, with an emphasis on automation and innovation. They will have an analytic / strategic mind and excellent communication skills, with the ability to collaborate with internal and external teams. **What You Will Do:** + Work with Hill’s Vet Corporate Accounts team, CXEC and Hill’s Digital Transformation team to automate manual order keying processes. + Participate in a team to implement software and processes to connect customer ordering systems/processes to Hill’s systems/processes. + As systems are changed/upgraded, collaborate with the digital systems team to schedule and manage testing to minimize the impacts to the business and customers. + Lead routine systems testing of the enhancements in coordination with operations and GIT, especially to ensure operations will not be impacted as Corporate changes are implemented. Partner internally to transfer systems knowledge and changes to enable production of training materials. + Occasionally attend customer meetings with Vet Corporate Accounts team(s) to participate in discussions on how to automate and streamline connections, including but not limited to ordering. + Collaborate with Hill’s Digital Product teams, GIT, and Vet Corporate Accounts team to create solutions for better integration of vet corporate VHCT members with Hill’s products like Staff Feeding. + Lead internal projects that will bring improved efficiencies and effectiveness, which could include improved automation of existing systems, creating templates and improving data capture for reporting. + Review market analyses to understand current trends and consumer demands. Help determine customer needs and volume potential, and implement plans to expand business. + Prepare periodic sales reports showing sales volume, potential sales, and areas of the proposed client base expansion. **Required Qualifications:** + Bachelor's degree in business, IT or related field + 5+ years of experience in business systems technical support **Preferred Qualifications:** + Experience with SQL, SAP + Ability to translate business needs into technology requirements + Ability to understand technical terminology and processes to translate to the business + Experience in coordinating and administering system implementation and upgrade projects + Knowledge of enterprise customer service suite + Experience with Software Development Lifecycle (SDLC) and Agile methodology + Proficiency in understanding business problems and opportunities + Demonstrated experience in testing and/ or administration of customer service application technologies + Google/Microsoft Suite proficiency (i.e, Sheets, Slides, Docs) **Compensation and Benefits** Salary Range $82.000,00 - $114.000,00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies. **Our Commitment to Diversity, Equity & Inclusion** Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way. **Equal Opportunity Employer** Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk\_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation. For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en\_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) . \#LI-Hybrid