Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
The Design Strategist will join our Customer Attrition & Retention Pod, a specialized team focused on helping clients better engage their target customers through a combination of better customer experience, better use of data, and better use of technology (e.g., customer engagement platforms). By leveraging design thinking, AI-driven insights, and personalized engagement strategies, you will help create customer experiences that foster loyalty and long-term retention for our clients.
This role requires an entrepreneurial mindset, a passion for building and iterating quickly, and the ability to work directly with clients to define and implement solutions tailored to their needs. We are looking for someone who will thrive in an agile, pod-based structure, working alongside product managers, solution architects, industry SMEs, data specialists, change experts, and client-facing consultants. This fast-paced environment enables rapid prototyping, testing, and refinement of market offerings to meet evolving client needs.
RESPONSIBILITIES:
Identify pain points and opportunities to enhance customer experiences and retention through comprehensive customer journey mapping.
Conduct user research to gather actionable insights to understand user needs, pain points, and behaviors.
Build service blueprints and optimize end-to-end customer interactions using service design methodologies.
Leverage data, behavioral analysis, and market trends to inform experience strategies and decision-making.
Support client engagements from discovery through implementation, working cross-functionally to gather requirements, define tailored solutions, and ensure alignment with service design best practices.
Communicate insights, recommendations, and design strategies effectively to senior executives and clients.
Operate with an entrepreneurial mindset, building and scaling innovative solutions within an established consulting firm.
Rapidly develop, test, and refine solutions based on real user feedback and evolving business needs.
Navigate ambiguity, test ideas quickly, and iterate to refine market offerings in a fast-paced environment.
Balance strategic thinking with hands-on execution, managing multiple projects to ensure timely and impactful delivery.
QUALIFICATIONS:
8-10 years of experience in a consulting or advisory role focused on customer experience, design strategy, or service design.
Hands-on experience applying design thinking, persona development, and customer journey mapping in enterprise environments.
Proven ability to thrive in a fast-paced, ambiguous environment, taking ideas from concept to execution with speed and agility.
Strong understanding of AI-driven customer engagement, behavioral economics, and predictive analytics.
Exceptional storytelling and communication skills, with the ability to translate complex concepts into compelling narratives.
Experience facilitating workshops, client meetings, and co-design sessions to align stakeholders and refine solutions.
Ability to build strong client relationships and influence decision-makers at all levels.
Experience working in matrixed organizations or cross-functional teams.
Experience in the financial services / banking industry is desired.
Bachelor’s degree in Design, Business, Marketing, Communications, or a related field. An MBA or advanced degree is a plus.
Willingness to travel up to 50%.
We are committed to providing equal opportunities to all qualified candidates authorized to work in the U.S. or Canada.
The estimated base salary for this job is $140,000 - $170,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $161,000 - $212,500. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
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Posting CategoryGeneralistOpportunity TypeRegularCountryUnited States of America