85-115K
Insight Global is hiring for a Digital Content Designer to join the Digital Service and Customer Experience (DSCX) team at a large Telecommunications company in Stamford, CT. This team is responsible for enhancing the customer experience and providing the right messages at the right time to the right customer. This person will be responsible for driving the execution of an interactive, digital self-service experience for customers by testing and publishing online support content and analyzing areas for improvement in design, content, and usability. As a Content Designer, you will collaborate with internal teams and support both new and existing features to create customer-facing messages. On a day-to-day basis, this Digital Content Designer will be creating and editing email and SMS copy that supports not only our Spectrum representatives, but also helps explain complex topics directly to individual customers, writing and editing content for our support site within our Content Management System (CMS), leveraging customer segmentation to ensure digital customer support content is targeted to serve the right content, to the right audience, at the right time. Furthermore, this Digital Content Designer will ensure consistent messaging across all channels, create articles for Spectrum.net/support, participate in brainstorming sessions, and write digital customer communications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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