Job Title:

Digital Content Strategy Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Experience the power of a game-changing career.

We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. We speak as strategic leaders who bridge design, technology, and business to deliver a human-centered approach for our clients and their customers. We’re deep in technology, strategy and creative. We need a versatile, experienced, digital content strategy manager who can develop content strategy that prioritizes customer needs, user experience, and business goals.
Our ideal candidate is a collaborative, skilled, and independent content strategy leader that understands all the different aspects (product, design, development, SEO, etc.) that influence a content strategy and how to lead a team of copywriters to execute their vision. While not specifically a content publisher, candidates should have an understanding of CMS platforms and the content entry process as well as copywriting, generative AI, and publishing practices. This is a management level role that will help grow our UAE team, with future opportunities for career development.

Responsibilities 

Working understanding of technical SEO and how it impacts the content strategyUnderstanding the connection between content, delivery technologies, and designUnderstand key customer journeys associated with brands and be able to leverage data insights when defining content strategiesKnowledge about content component modeling and ability to work with UI/UX designers to make improvements and suggest existing/new modulesGather current messaging and style guide assets and/or help create and define assets for key messaging to initiate and implement content strategyExcellent understanding of information architecture, page content hierarchy and taxonomyDefining and descoping campaign briefs, content inputs, new projects for the copy and publishing teamsDevelop content strategy that prioritizes customer needs, user experience, and business goalsDemonstrated curiosity and ideas for how generative AI can optimize content delivery at scaleBe the leading voice for the content strategy by facilitating brainstorming workshops with the clientAbility to take a client-provided creative campaign brief and plan the cross-channel content execution for web, app, SAS and CRMAbility to lead teams of content creators and publishers to deliver on a creative brief Interview stakeholders to define content and messaging goals and success metrics for each product launch or campaignAbility to collaborate with extended teams and build stakeholder relationships that positively impact & influence business goals

Required Skills 

Excellent English and Arabic writing and proofreading skillsStrong understanding of content management systems (CMS) such as Adobe, WordPress, Magento, and Shopify, as well as digital, social media, and CRM platforms, to create content components/artifacts that function effectively in those environmentsStrong research skills and natural curiosity – may be asked to train-up on specific client technologiesStrong presentation and interviewing skillsStrong organization and documentation skillsProficiency in MS Office toolsManagerial and team lead experience leading teams of writers and publishersExcellent time management and organizational skillsExcellent stakeholder/client management skillsEffectively manage work allocations and coordinate with the publishing team lead to ensure priorities are metCreative and collaborative engagement styleBeginner to intermediate knowledge of generative AI tools and practicesAbility to manage and monitor teams’ work, coach and mentor writers where neededAbility to identify, plan and manage content requirements end-to-end on projectsAbility to create content directly in PowerPoint slide templates and make content fit elegantly into established slide designs for executive reports and presentationsWorking knowledge of UI/UX collaboration tools like Zeplin and Figma is a plus

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Arabic

Time Type:

Full time

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