Job Description: Isaac Heating & Air Conditioning is seeking a Digital Coordinator for their Rochester, NY, location. The digital coordinator plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all customers. This position will be IN-PERSON. This position would be ideal for a flexible individual who communicates clearly and concisely with high attention to detail. Summary: For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.   Responsibilities: + Provide company-wide digital support + Respond promptly to customer emails, texts, answering service and live chat features + Resolve customer problems and conduct follow-up when needed + Respond to technician calls quickly and accurately + Provide additional support to call center to help manage phone queue + Understand and strive to meet Contact Center metrics while providing excellent customer service + Perform other duties as assigned by managers   Job Qualifications: + High school diploma or equivalent required + Minimum of 1 year of customer service experience + Call center experience preferred   Competencies: + Strong multitasking abilities + Excellent written, verbal, and active listening skills + Strong administrative skills + Strong organizational skills + Ability to work individually and as part of a team + Problem-solving skills   What can we offer you? + Opportunities for Advancement within a Growing Organization + Paid Time Off + Medical, Dental, and Vision + Company-provided training   The starting hourly base wage for this position is $20.00/hr. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range. Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.