DCR (Digital Customer Relationship) Lead

Country DCX Leader, Drive and evangelize digitization by working closely with other stakeholders. Accountable for the consistency & seamlessness of Digital Customer Experience across all digital platforms. Accountable for planning, coordination, deployment, utilization, and acceleration of all required DCX initiatives within a country. Act as the SPOC in the country on digital CX topics.

·  Analyze Digital Customer / Partner Journeys and responsible to grow our business deploying an integrated customer experience across diverse platforms (Social Media, Online, Customer Care Center, Sales People, Mobile, PRM, App) –

·  Continue to focus on Web & product data and catalogue\:

1)  Outstanding end2end product experience, from selectors to distributors

2)  Manage, push and localize global content across platforms

·  Create consistent & individualized customer experience with running digital channel management

1)  Identify and provide seamless experience across platforms

2)  Enhanced self-service to provide quick answers to our customers –

·  Accelerate Value creation

1)  Develop capabilities in e-commerce with our distributors and digital ordering with our direct customers (mySchneider)

2)  Digital Channel Management in countries to increase % of active and generate business

3)  Strongly increase digital skills and expertise

·  Devising strategies to drive online traffic to the SE website (www.se.com/vn)

·  Tracking conversion rates and making improvements to the SE website satisfaction rate such as zero search

·  Responsible for assisting in the development of SE’s product pages and utilizing a range of techniques including SEO to improve web and brand online visibility.

·  Capture up to date and relevant market and technology trends, customer insights and lead best-in-class digital capability build Qualifications.