**Job Description :** **Job Title** Digital & Customer Service Business Analyst **About us** With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. **About the Function:** Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster. Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking. **About the team: (TE)** **About the role:** The Digital & Customer Service Business Analyst will join our growing team in the Customer Value Stream. We partner with commercial teams globally on their technology & data landscapes. The Value Stream work across the full project lifecycle – planning & strategy, transformation & development, product support in BAU. The Business Analyst will work across existing and new products and projects. Every day will be different! **Be an expert on the tool:** + Upskill on our solution(s) to understand how they work, interact with each other and where they sit in the landscape. + Where knowledge is a gap, self learn to get up to speed. + Manage and run requirements workshops with Business and IT stakeholders + Present the solution, or current requirements to large audiences and be prepared for Q&A  + Be the bridge between business and technical teams. **Business & Solution Analyst:** + End to end ownership of feature, from inception to go live – discovery, build, test, deployment + Understand the end-to-end solution, (technology, data, process) and be able to demonstrate to stakeholders. + Challenge the status quo and push for standardisation, low/no code & global OOTB solutions. + Collaborate with cross functional team– business/markets, global commercial and other D&T team members- testers, developers, architecture, designers, product owners, data, analytics, legal, data privacy, IM&S etc, to ensure a suitable ‘customer centric’ and compliant solution is agreed on  + Push for understanding of business value of each requirement, and be able to measure the success of it. + Have a data driven mind-set. Ensure understanding of the data dependencies with our solutions – including ingestion and reporting for measurement & evaluation. + Align to agile and SAFE standards for documentation and feature/story writing **Deployment Lead** + Conduct Market Discovery for new deployments – thoroughly document business requirements in digestible formats  + Gap fit analysis of the tool versus the market processes + Understanding of full tech stack and how they interact. + Train the market users on the tool + Translate ‘Discovery’ features into well-defined product requirements including epics/features user stories, and acceptance test criteria  + Support on PACE documentation to ensure compliant. **Skillset required ** + Act like an owner – be tenacious in driving forward the product team priorities to conclusion + Experience using Salesforce (several clouds: Service, Commerce, Sales & Marketing Cloud), SAP, Google Analytics, Quantum Metrics + Website experience is preferred + Agile experience – previous use of Azure Dev-ops + Ability to prioritise and juggle work, manage timelines to meet deadlines + Ability to work under pressure in high stress environments + Great communication and stakeholder management + Problem solver with pro-active solution mindset. + Demonstratable Experience with tools such as Visio, Lucid Chart, Power BI, Google Data Studio, other visualization tools  + Proven track record of delivering data driven solutions with a customer-first mindset  + Ability to partner with and influence global functions, markets, and external partners to deliver on our commitments  + Domain Knowledge in Digital marketing, Direct to Consumer, eCommerce, Marketing Technology, Retail, and respective process areas preferred  **Flexible Working Statement:** Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. **Rewards & Benefits Statement: (TE)** **Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. **Worker Type :** Regular **Primary Location:** Bangalore Karle Town SEZ **Additional Locations :** Budapest **Job Posting Start Date :** 2025-01-15 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)