This role involves coordinating the processing and delivery of patient-specific items in collaboration with our manufacturing and sales teams in the U.S. Additionally, this role provides technical support and account assistance for platform applications to a diverse user base, including surgeons, operating room staff, clinical teams, distributors, and the sales force.
Assist new users with account registration and setup while supporting software installation and troubleshooting issues.
Manage the workflow process of patient specific items to our manufacturing teams
Assist in correlating account data between different internal systems
Support project improvement tasks specific to improve current state functions with internal departments and external vendors.
Document relevant information and ensure that the customer is communicated with in a timely manner
Provide feedback to Engineering to enhance product quality and reliability while collaborating with cross-functional teams to resolve customer-reported issues.
Managing incoming emails and phone calls that require support
Maintain confidentiality regarding proprietary, sales, confidential company information, and patient data.
What you need:Required
Associates degree or equivalent
2+ years of experience in a customer technical support
Spoken and Written Spanish/English Language Proficiency (C1)
Proficient in Microsoft Office
Preferred:
Experience with Excel functions and macros
Travel Percentage: 0%