**What you will do:** This role involves coordinating the processing and delivery of patient-specific items in collaboration with our manufacturing and sales teams in the U.S. Additionally, this role provides technical support and account assistance for platform applications to a diverse user base, including surgeons, operating room staff, clinical teams, distributors, and the sales force. + Assist new users with account registration and setup while supporting software installation and troubleshooting issues. + Manage the workflow process of patient specific items to our manufacturing teams + Assist in correlating account data between different internal systems + Support project improvement tasks specific to improve current state functions with internal departments and external vendors. + Document relevant information and ensure that the customer is communicated with in a timely manner + Provide feedback to Engineering to enhance product quality and reliability while collaborating with cross-functional teams to resolve customer-reported issues. + Managing incoming emails and phone calls that require support + Maintain confidentiality regarding proprietary, sales, confidential company information, and patient data. **What you need:** Required + Associates degree or equivalent + 2+ years of experience in a customer technical support + Spoken and Written Spanish/English Language Proficiency (C1) + Proficient in Microsoft Office Preferred: + Experience with Excel functions and macros Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.