Digital Director Charlotte, North Carolina;New York, New York **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description Details:** Bank of America's Digital Payments' team is seeking a Digital Director to manage audit issues, controls, and metrics, for Digital Payment Products. **Responsibilities:** + Lead Audit Issues for Digital Payments Product(s), including creation of action plans, collaborating with product partners to deliver technology solutions, identifying and implementing new control reporting, and partnering closely with risk and audit partners to deliver issues with quality and on time. + Manage Controls and Metrics for Digital Payments Product(s), including monthly metric tracking and reporting, proactively assessing risk in the processes and implementing control improvements, and developing and maintaining detailed metric / control procedures + Ensure SPI processes owned by digital payments team(s) are effectively managed and monitored + Partner closely with Product Partners, Legal, Risk, and Business Controls Partners to proactively mitigate risk + Assess new and existing processes and ensure appropriate controls are in place to mitigate risk **Required Qualifications:** + Minimum 3 years of experience working in payments or related business + Issues management and business controls experience and skills, including the ability to identify trends, mitigate risk, prioritize issues, and escalate across lines of business. + Proven ability to communicate complex topics to stakeholders at all levels, including senior executives. + Lead with influence: Ability to influence and partner with technical and non-technical business teams to drive desired results. + Collaborative team-player with high emotional intelligence. + Self-motivation, self-direction, and the ability to manage priorities without sacrificing quality or timelines **Desired Qualifications:** + Executive Presence **Skills:** + Communication Skills + Analytical Skills + Business Acumen + Decision Making + Product Design and Development + Product Management + Program Management + Executive Presence + Presentation Skills + Prioritization + Business Case Review + Hiring and Onboarding + Negotiation + Strategic Thinking + Talent Development + Organizational Skills **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. 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