**Job Title** : Digital Employee Monitoring Administrator **Location** : USA **Travel** :25% **Job description:** We are looking for a Digital Employee monitoring analyst who will implement Digital Employee Monitoring (DEM) tools for Capgemini. The team member will ensure that the tool can be utilized by Capgemini support teams to identify and implement ways to improve user experience. The candidate will be expected to configure DEM tools based upon design provided by our Digital Employee Experience leader, configure users within the tool, test implementation and participate in training and troubleshooting activities associated with the implementation of the tool. Responsibilities Key Responsibilities: • Setting up Personas and Service Accounts within the DEM tool • Creating Views, Roles within the Digital Experience monitoring tool • Setting up of data collection mechanisms • Configuration of Automations • Configuration of Engagements & Surveys • Creating Dashboards that outline Experience health • Managing Users and Groups (RBAC) • Own support calls with the vendor • Deployment of automations inside the tool • Posting surveys to end users via the DEM tool • Analyzing data points in the tool • Raising change requests according to client change management process **Required Skills:** • Knowledge of Workplace Services (WPS) concepts • Analytical mind and ability to read and analyze data • Understanding of Agile methodology • Basic knowledge in cybersecurity • ITIL awareness – certification will be an advantage • Fluent in using Microsoft 365 tools • Basic understanding about Digital Experience Monitoring tool and concepts • Understanding of discovery tools and their functionality • Understand basic concept of power shell and/or SQL queries with willingness to learn • Experience in using Service Now • Client management skills and able to discuss WPS use cases **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini** Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get The Future You Want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US P&C_ **Title:** _Digital Employee Monitoring Administrator, DEM, DEX_ **Location:** _United States_ **Requisition ID:** _078080_