As the Digital Enablement Specialist, your main responsibilities will be to operate, maintain, troubleshoot, advise, and train customers on the digital platforms of Connectivity, eCommerce, and Condition Monitoring. Provide a service support role for hardware, software and online platforms for internal and external users/customers.  Provide input on software and equipment purchases, utilizing programs or initiatives to meet customer needs as well as meeting company objectives.

We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Instruct users on how to use the digital suite, decisions that can be made using the data, and where there are efficiencies and user interfaces. Promote and advise customers on digital products to best fit needs by accompanying sales staff on customer visits.Oversees the process of registering machine telemetry devices and customer accounts.Onboard & train customers to navigate within the digital platforms.Provide and create support material documents (marketing material) for service, sales, and parts departments on digital products and platforms.Support product program initiatives and incentives.Provide and create support material documents (marketing material) for service, sales, and parts departments on digital products and platforms.Provide pricing, program, and related product information.Works within and promotes the vision, mission, and values of BMC.Performs other duties as assigned. 

Qualifications:

Mechanical experience/understanding with the product lines we representTwo-year degree or equivalent experience and training preferredExcellent customer service skills Telemetry product behavior and troubleshooting skills. Brand-specific UI interface knowledge.Basic Electrical knowledge preferred.Good oral and written communication skillsDetail-oriented Computer knowledgeMust have good leadership, detail, and organizational skills.Ability and willingness to work flexible hoursMust possess a clean driving record

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: 

10% Annual Retirement Employer Contribution, with additional 5% Discretionary Employer ContributionHealth Insurance – 3 plan optionsHealth Savings Account – Employer contribution up to $1,300/year Dependent Care Flex Spending AccountDental Insurance – 2 plan options Vision InsuranceBasic Life/AD&D and Supplemental Life InsuranceEmployer-paid Short-Term Disability Coverage – 60% of base pay/salaryLong-Term Disability Coverage Maternity / Paternity BenefitsHolidaysPaid Time Off (PTO)401(K) PlanEmployee Assistance Program (EAP) – including Health Coaching SmartDollar – employer-paid financial planning program Legal Shield/ID Shield products Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

Butler Machinery Equipment Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.

EOE/Minorities/Females/Vet/Disability
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