Description

ICF is seeking a Digital Engagement Manager to align and to manage online dissemination of key products for the Children’s Bureau, Administration for Children and Families, US Department of Health and Human Services.

This role is highly collaborative, and a successful candidate will be a strong and effective communicator with experience engaging and coordinating with internal teams, project leadership, and the client on complex requests. This position will involve developing and implementing new processes and procedures for the dissemination of products developed by partners throughout the project lifecycle and working with the various partners to understand and implement these guidelines. Setting expectations and communicating timelines, milestones, and process with Information Gateway teams and the client will be key responsibilities of this role.

Key Responsibilities

Align efforts and communication across functional and matrixed Information Gateway teams to support the development and dissemination of products and information across websites and systems. 

Collaborate with teams and key partners to communicate and facilitate understanding of new processes and procedures.

Supervise several staff working across teams and systems to bridge communication and dissemination strategies and alignments.  

Support the strategic planning process and the communication of the plan across teams and with project leadership.

Work directly with clients, subcontractors, and team members to determine needs and translate them into actionable ideas. 

Identify opportunities for continuous improvement and propose and create strategies and tools to support an enhanced user interface and user experience. 

Maintain project plans, coordinate 508 compliance requests across teams, and provide key written communications for stakeholders, including ad hoc and formal reports. 

Take on other tasks as assigned.

Basic Qualifications

Bachelor’s degree in social work, communications, IT, or other human-service related fields. 

Minimum 8 years professional experience, with at least 3 years in client management, project management, web content management, or related disciplines in Federal contracting. 

Proven experience in understanding complex, technical concepts and breaking them down into simple ideas and visualizations to communicate to others.  

Familiarity with Section 508 compliance standards to ensure digital content is accessible to people with disabilities, with the ability to train and assist others. 

Direct experience collaborating heavily with senior leadership staff. 

Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.  

Strong project management skills: ability to juggle multiple priorities, communicate well across matrixed teams, organize, and execute.   

Experience in project/task management applications such as MS Project, JIRA, SharePoint. 

Proven experience in managing large-scale websites. 

Proficiency in MS Office Applications (PowerPoint, Outlook, Excel) and Adobe Acrobat. 

Preferred Qualifications

Have experience in both digital/web project management and Federal government information systems. 

Have proven experience managing diverse, multi-disciplinary teams.

Have knowledge of child welfare and an understanding of the Administration of Child and Families and Children’s Bureau’s mission. 

Have working knowledge of Section 508 guidelines. 

Are comfortable with ambiguity; you navigate quickly and drive delivery with minimal direction. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,203.00 - $151,646.00

Nationwide Remote Office (US99)