Job Summary: The Digital Engagement Officer is responsible for actively building relationships with a portfolio of approximately 1,000 prospects annually. Leveraging digital technologies and humanized segmentation techniques, this position executes multi-channel concierge-like outreach to engage and steward emerging partners among the college’s 75,000+ alumni. The Digital Engagement Officer is a brand-new role in the organization and works as an active part of the Engagement team to advance the goals of the entire Division of Advancement, including regular collaboration with gift officers, volunteer liaisons, career services, and advancement communications staff. As such, they will need to be someone eager to have ownership of a new system. They will need to be a self-starter, have organization and initiative to manage many lines of communication at once. The Digital Engagement Officer will need to be curious and inquisitive of prospects’ desired engagement with and support of the college’s institutional priorities. A successful candidate will be warm and professional in communication with prospects, and they will need to follow up to effectively invite people into partnership to support the mission and vision of the institution. This position reports to Senior Executive Director of Alumni Engagement within the Division of Advancement. Job Responsibilities: + Develop and Execute Digital Engagement Strategies: Utilize digital technologies to engage and build relationships with a portfolio of approximately 1,000 prospects annually. + Collaborate with Internal Teams: Work closely with gift officers, volunteer liaisons, career services, and advancement communications staff to advance the goals of the Division of Advancement, ensuring cohesive and effective engagement efforts. + Create and Manage Multi-Channel Outreach: Plan and implement multi-channel outreach initiatives, including social media, texting, and video conferencing, to engage and steward alumni and stakeholders, driving further philanthropic engagement. + Monitor and Analyze Engagement: Proactively monitor engagement metrics to identify opportunities for new initiatives, ensuring continuous improvement and effectiveness of digital engagement strategies. + Content Creation and Communication: Develop content for social media and email communications that align with the department and college messaging, goals, and strategies, maintaining a professional and warm communication style with prospects. Desired Skills: + A skillset that leverages technology including social media platforms, texting, video conferencing software tools, and other digital tools to build rapport in a targeted, high-volume manner + The ability to actively engage and build relationships to successfully identify and qualify engaged alumni to be transitioned into the donor pipeline + Motivated and goal-oriented individual with the ability to work with a team as well as individually + Familiarity in the “menu” of engagement and philanthropic opportunities across the college (regional alumni events, on campus events, mentorship and volunteer opportunities, crowdfunding campaigns, fundraising priorities) to inform conversations and lead to solicitations + The ability to develop a network of contacts throughout the campus community + The ability to proactively monitor engagement to identify and launch initiatives that drive further philanthropic engagement. + Strengths in the planning and creation of content for social and email communications that align with the department and college messaging, goals, and strategies. + Understanding of industry best practices to maintain an awareness of successful initiatives utilized at peer institutions in the areas digital fundraising and engagement. Qualifications: Bachelor's degree and a minimum of 1 year experience in alumni relations, community engagement, or fund development. Excellent interpersonal, organizational, and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; understanding of higher education and the role of development, ability to travel and attend College functions during and after normal business hours, ability to work independently and in a team environment, establish priorities and meet deadlines are required. Work Environment: Most of the work of the incumbent is carried out within a generally accessible, safe, indoor environment.  The incumbent will be required to operate a personal computer and associated equipment such as computer printers and other office equipment used in day-to-day operations.  The incumbent may be required to travel and may need to make alternative arrangements for transportation. This is a hybrid position, with some on-campus presence required. This position is 37.5 hours per week, 52 weeks per year. Application Information: To apply online, please submit cover letter, resume and list of three professional references. Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated. Visa sponsorship is not provided for this position. Hiring Rate: $59,000 - $61,000 We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:     • Healthcare including vision and dental     • Generous Paid Time Off Policies     • 403B Retirement Savings Plan with Matching Employer Contribution      • EAP     • Flexible Work Plans     • Educational Benefits     • Career-Enhancing Trainings     • For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon the successful completion of the criminal background check At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age. We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements. We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel. When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college. Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States. To learn more about Ithaca College, visit us at http://ithaca.edu