The Functional Coordinator will act as the key partner for our global Business Units to oversee the end-to-end global registration process including configuration, issue resolution and on-site management. You will gather the requirements from the Business and coordinate all the activities to configure online registration into the eCommerce platform (Magento). You will build strong relationships with the Functional Support Analysts to understand timescales and project manage the process. You will build strong relationships with the technical teams to resolve issues and be the liaison between the business and the technical teams. You will have strong project management, account management and communication skills.

Accountabilities:

Responsible for ensuring all in-house registration requirements are gathered from the Business Units and briefed into the Functional Support AnalystsAct as key liaison / account manager between the BU and the Functional and Technical teams. Be first point of contact for all issues and ensure communication flows to the BU key contacts in a timely mannerValidate issues raised by BUs and escalate where requiredManage the daily workload of the Functional Support teamUnderstand the complex RX product architecture and the end-to-end processes, and the impact of these have on Mercury registration. Be able to identify if an issue is likely to be configuration or technicalSuggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teamsBuild strong relationships with the Functional Support Analyst and technical teams

Qualifications/Requirements:

Bachelor's Degree holder3+ years of working experience in a related fieldExperience working with digital product teamsExperience working with a multi-cultural organization across time zone and country boundariesExcellent verbal and written communications skills in business EnglishExperience working with the software development lifecycleCMS exposure (e.g. Adobe Experience Manager) a plus but not requiredEffective communication of complex technical information

Essential skills and Experience

Strong project management and stakeholder managementExcellent written and verbal communication skillsExperience of working with internal customersExperience of eCommerce systemsTaking ownership of technical issues and ensuring the right team are doing diagnosis, providing regular updates back to the BUMS Office

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